:root{--navy:#1b2c5d;--blue:#1c5aa6;--sky:#eef4ff;--gold:#ffcb05;--red:#c94b50;--green:#28846d;--ink:#17264b;--muted:#61708d;--white:#fff;--line:#dce3f0;--shadow:0 18px 50px rgba(27,44,93,.13)}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;color:var(--ink);font-family:"DM Sans",sans-serif;background:#fff;line-height:1.6}a{color:inherit;text-decoration:none}.container{width:min(1160px,calc(100% - 40px));margin:auto}.skip-link{position:fixed;left:1rem;top:-5rem;background:#fff;padding:.75rem 1rem;z-index:99}.skip-link:focus{top:1rem}.topbar{background:var(--navy);color:#dcebf5;font-size:.78rem}.topbar-inner{height:36px;display:flex;justify-content:space-between;align-items:center}.topbar p{margin:0}.status-dot{width:7px;height:7px;border-radius:50%;background:#5dd3a9;display:inline-block;margin-right:8px;box-shadow:0 0 0 4px rgba(93,211,169,.13)}
.site-header{height:82px;background:rgba(255,255,255,.96);position:sticky;top:0;z-index:20;border-bottom:1px solid rgba(219,229,235,.8);backdrop-filter:blur(10px)}.nav-wrap{height:100%;display:flex;align-items:center;justify-content:space-between}.brand{display:flex;align-items:center;gap:12px}.brand-mark{display:grid;place-items:center;width:47px;height:47px;border-radius:12px;background:linear-gradient(140deg,var(--navy),var(--blue));color:#fff;font:800 .9rem Manrope;box-shadow:inset 0 0 0 2px rgba(255,255,255,.17)}.brand-text{display:flex;flex-direction:column;line-height:1.2}.brand-text strong{font:700 .94rem Manrope;color:var(--navy)}.brand-text small{text-transform:uppercase;color:var(--gold);font-weight:800;letter-spacing:.2em;margin-top:4px}.main-nav{display:flex;gap:36px;align-items:center}.main-nav a{font-size:.9rem;font-weight:600;color:#496172;position:relative}.main-nav a:hover,.main-nav a.active{color:var(--blue)}.main-nav a.active:after{content:"";position:absolute;left:0;right:0;bottom:-14px;margin:auto;width:18px;height:2px;background:var(--gold)}.menu-toggle{display:none;border:0;background:none;padding:8px}.menu-toggle span{display:block;width:25px;height:2px;background:var(--navy);margin:5px}
.brand-logo{width:49px;height:49px;object-fit:contain;border-radius:12px;box-shadow:0 7px 18px rgba(27,44,93,.18)}.brand-home .brand-text strong{font-size:1rem}
.hero{position:relative;overflow:hidden;min-height:610px;background:linear-gradient(115deg,#eef8fd 0%,#f8fbfc 54%,#e4f1f8 100%)}.hero-pattern{position:absolute;inset:0;background-image:radial-gradient(rgba(7,90,155,.1) 1px,transparent 1px);background-size:26px 26px;mask-image:linear-gradient(to right,black,transparent 65%)}.hero-grid{min-height:590px;display:grid;grid-template-columns:1.1fr .9fr;align-items:center;position:relative;z-index:1}.hero-copy{padding:70px 0 95px}.eyebrow,.kicker{text-transform:uppercase;color:var(--blue);font-size:.72rem;font-weight:800;letter-spacing:.18em}.eyebrow{display:flex;align-items:center;gap:10px}.eyebrow span{height:2px;width:28px;background:var(--gold)}h1,h2,h3{font-family:Manrope,sans-serif}h1{max-width:690px;margin:18px 0 22px;font-size:clamp(2.7rem,5.2vw,4.6rem);line-height:1.05;letter-spacing:-.055em;color:var(--navy)}h1 em{font-style:normal;color:var(--blue);position:relative}h1 em:after{content:"";position:absolute;height:5px;left:2px;right:2px;bottom:-3px;background:var(--gold);border-radius:100%;transform:rotate(-1deg)}.hero-copy>p{max-width:620px;color:var(--muted);font-size:1.08rem;margin-bottom:32px}.hero-actions{display:flex;gap:12px;flex-wrap:wrap}.button{display:inline-flex;align-items:center;justify-content:center;gap:15px;padding:13px 21px;border-radius:8px;font-size:.88rem;font-weight:700;transition:.25s}.button:hover{transform:translateY(-2px)}.button-primary{background:var(--blue);color:#fff;box-shadow:0 10px 28px rgba(7,90,155,.23)}.button-ghost{border:1px solid #b9cbd6;color:var(--navy);background:rgba(255,255,255,.5)}.hero-trust{display:flex;gap:42px;margin-top:40px}.hero-trust div{display:grid;grid-template-columns:auto auto;column-gap:9px;align-items:center}.hero-trust strong{grid-row:1/3;color:var(--navy);font:800 1.25rem Manrope}.hero-trust span{font-size:.73rem;color:var(--muted)}
.hero{background:linear-gradient(120deg,#f8fbff 0%,#eef4ff 54%,#fff8d9 100%)}.hero-agency{display:flex;align-items:center;gap:10px;margin-bottom:14px;color:var(--navy);font-size:.67rem;font-weight:800;letter-spacing:.11em;text-transform:uppercase}.agency-line{width:34px;height:3px;border-radius:9px;background:var(--gold)}.hero-accent{position:absolute;border-radius:50%;filter:blur(2px);pointer-events:none}.hero-accent-one{width:310px;height:310px;right:-130px;top:-140px;background:rgba(255,203,5,.22)}.hero-accent-two{width:190px;height:190px;left:44%;bottom:-120px;background:rgba(28,90,166,.09)}
.hero-visual{height:460px;position:relative;display:grid;place-items:center}.hero-visual:before,.hero-visual:after{content:"";position:absolute;border-radius:50%}.hero-visual:before{width:380px;height:380px;background:linear-gradient(145deg,var(--blue),var(--navy));box-shadow:0 35px 80px rgba(6,47,83,.28)}.hero-visual:after{width:430px;height:430px;border:1px solid rgba(7,90,155,.17)}.seal{position:relative;z-index:2;width:235px;height:235px;border-radius:50%;background:#fff;display:flex;flex-direction:column;align-items:center;justify-content:center;box-shadow:0 15px 45px rgba(0,0,0,.16);border:8px solid #f0c75d}.seal-ring{position:absolute;inset:8px;border:1px solid #d6ac43;border-radius:50%}.seal-icon{font-size:3.2rem;color:var(--gold);line-height:1}.seal strong{font:800 2.1rem Manrope;color:var(--navy);letter-spacing:.13em}.seal small{font-weight:800;letter-spacing:.35em;color:var(--blue)}.floating-card{position:absolute;z-index:3;display:flex;align-items:center;gap:10px;padding:12px 15px;background:#fff;border-radius:10px;box-shadow:var(--shadow)}.floating-card>span{width:32px;height:32px;border-radius:50%;display:grid;place-items:center;color:#fff;background:var(--green);font-weight:800}.floating-card div{display:flex;flex-direction:column}.floating-card strong{font-size:.78rem;color:var(--navy)}.floating-card small{font-size:.66rem;color:var(--muted)}.card-one{left:0;bottom:74px}.card-two{right:-12px;top:74px}.card-two>span{background:var(--gold)}.wave{position:absolute;bottom:-32px;left:-2%;width:104%;height:63px;border-radius:50% 50% 0 0/100% 100% 0 0;background:#fff}
.bhp-logo-showcase{position:relative;z-index:2;width:280px;min-height:315px;padding:28px 24px 25px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;border-radius:32px;background:rgba(255,255,255,.96);border:1px solid rgba(255,255,255,.75);box-shadow:0 28px 65px rgba(7,27,73,.28)}.bhp-logo-showcase:after{content:"";position:absolute;inset:9px;border:1px solid rgba(255,203,5,.65);border-radius:25px;pointer-events:none}.bhp-logo-showcase img{position:relative;z-index:1;width:128px;height:128px;border-radius:28px;box-shadow:0 15px 35px rgba(27,44,93,.2)}.bhp-logo-showcase div{position:relative;z-index:1;margin-top:18px}.bhp-logo-showcase span{display:block;color:var(--muted);font-size:.69rem;text-transform:uppercase;letter-spacing:.1em}.bhp-logo-showcase strong{display:block;margin:3px 0;color:var(--navy);font:800 1.45rem Manrope;letter-spacing:.08em}.bhp-logo-showcase small{color:#876d08;font-size:.58rem;font-weight:800}.logo-glow{position:absolute!important;width:155px;height:155px;border-radius:50%;background:rgba(255,203,5,.22);filter:blur(24px)}
.bhp-logo-showcase.logo-only{width:285px;min-height:315px;padding:35px}.bhp-logo-showcase.logo-only img{width:215px;height:235px;object-fit:contain;border-radius:24px;box-shadow:0 18px 42px rgba(27,44,93,.23)}
.section{padding:92px 0}.section-heading{display:flex;justify-content:space-between;align-items:end;gap:40px;margin-bottom:40px}.section-heading h2,.about-copy h2{font-size:clamp(2rem,3vw,2.8rem);line-height:1.15;color:var(--navy);letter-spacing:-.04em;margin:9px 0 0}.section-heading>p{max-width:440px;margin:0;color:var(--muted)}.service-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:18px}.service-card{position:relative;padding:28px 25px 24px;border:1px solid var(--line);border-radius:14px;overflow:hidden;min-height:310px;transition:.3s;background:#fff}.service-card:before{content:"";position:absolute;left:0;top:0;width:100%;height:4px;background:currentColor}.service-card:hover{transform:translateY(-7px);box-shadow:var(--shadow);border-color:transparent}.service-number{position:absolute;right:18px;top:15px;font:800 2.7rem Manrope;color:#edf2f5}.service-icon{width:58px;height:58px;border-radius:15px;display:grid;place-items:center;color:#fff;margin:12px 0 25px;box-shadow:0 10px 22px rgba(6,47,83,.16)}.service-icon svg{width:30px;height:30px;fill:currentColor}.service-card.blue .service-icon{background:var(--blue)}.service-card.gold .service-icon{background:#c28b0a}.service-card.red .service-icon{background:var(--red)}.service-card.green .service-icon{background:var(--green)}.service-card h3{color:var(--navy);margin:0 0 10px;font-size:1.18rem}.service-card p{font-size:.87rem;color:var(--muted);margin:0 0 20px}.card-link{position:absolute;bottom:22px;font-size:.8rem;font-weight:800;color:currentColor}.card-link b{margin-left:6px}.blue{color:var(--blue)}.gold{color:#c28b0a}.red{color:var(--red)}.green{color:var(--green)}
.about{background:#f5f9fb}.about-grid{display:grid;grid-template-columns:.9fr 1.1fr;align-items:center;gap:90px}.about-visual{min-height:390px;border-radius:22px;background:linear-gradient(145deg,var(--navy),#0a689f);position:relative;display:grid;place-items:center;overflow:visible}.about-visual:before{content:"";position:absolute;inset:20px;border:1px solid rgba(255,255,255,.17);border-radius:15px}.big-mark{font:800 clamp(5rem,10vw,8rem) Manrope;color:rgba(255,255,255,.1);letter-spacing:-.08em}.quote-card{position:absolute;right:-35px;bottom:35px;width:290px;padding:23px;background:#fff;color:var(--navy);font:700 1rem Manrope;box-shadow:var(--shadow);border-left:4px solid var(--gold)}.about-copy>p{color:var(--muted)}.about-copy ul{padding:0;list-style:none;margin:25px 0}.about-copy li{margin:12px 0;font-size:.92rem;font-weight:600}.about-copy li span{color:var(--green);margin-right:10px}.text-link{font-weight:800;color:var(--blue);font-size:.88rem}.text-link span{margin-left:8px}
.information-hub{background:#eef4f8;scroll-margin-top:78px}.information-panel{position:relative;overflow:hidden;max-width:920px;margin:auto;padding:52px;border-radius:24px;background:linear-gradient(145deg,#0b3f6d,#075a9b);box-shadow:0 25px 65px rgba(6,47,83,.2)}.information-panel:before{content:"";position:absolute;width:310px;height:310px;border-radius:50%;right:-130px;top:-170px;background:rgba(255,255,255,.07)}.information-heading{position:relative;text-align:center;color:#fff;margin-bottom:34px}.information-heading .kicker{color:#f3c650}.information-heading h2{margin:7px 0 3px;font-size:clamp(2rem,4vw,3rem);line-height:1.15;letter-spacing:-.04em}.information-heading p{margin:0;color:#cde4f3}.document-links{position:relative;display:grid;gap:14px}.document-button{min-height:67px;padding:9px 22px 9px 10px;border-radius:12px;display:grid;grid-template-columns:48px 1fr 24px;gap:15px;align-items:center;font:800 .92rem Manrope;letter-spacing:-.01em;box-shadow:0 7px 0 rgba(1,28,53,.35);transition:transform .2s,box-shadow .2s}.document-button:hover{transform:translateY(-3px);box-shadow:0 10px 0 rgba(1,28,53,.3)}.document-button:focus-visible{outline:3px solid #fff;outline-offset:3px}.document-icon{width:48px;height:48px;border-radius:10px;display:grid;place-items:center;background:rgba(0,0,0,.14);font-size:1.35rem}.document-button b{font-size:1.1rem;opacity:.6}.blue-document{color:#fff;background:#5474b0}.gold-document{color:#172e42;background:#ffb612}.light-document{color:#23394a;background:#fff}.document-note{position:relative;text-align:center;color:#bdd8e9;font-size:.75rem;margin:26px 0 0}.info-strip{background:var(--blue);color:#fff;padding:34px 0}.info-strip-inner,.info-strip-inner>div{display:flex;align-items:center}.info-strip-inner{justify-content:space-between;gap:30px}.info-strip-inner>div{gap:17px}.info-symbol{display:grid;place-items:center;width:44px;height:44px;border:1px solid rgba(255,255,255,.5);border-radius:50%;font:800 1.1rem Manrope}.info-strip strong{font-family:Manrope;font-size:1rem}.info-strip p{margin:1px 0 0;font-size:.83rem;color:#cfe7f5}.button-light{background:#fff;color:var(--blue);white-space:nowrap}.quick-sections{padding:75px 0}.quick-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:20px}.quick-grid article{padding:28px;border-radius:13px;background:#f6f9fb;border:1px solid var(--line)}.quick-grid article>span{font-size:.7rem;text-transform:uppercase;letter-spacing:.14em;font-weight:800;color:var(--blue)}.quick-grid h3{font-size:1.05rem;color:var(--navy);min-height:53px}.quick-grid a{font-size:.8rem;color:var(--blue);font-weight:800}
footer{background:#052a49;color:#a9bfce;padding:62px 0 20px}.footer-grid{display:grid;grid-template-columns:1.6fr 1fr 1fr 1fr;gap:50px}.brand-footer .brand-mark{background:#fff;color:var(--navy)}.brand-footer .brand-text strong{color:#fff}.footer-grid>div>p{font-size:.82rem;max-width:270px}.footer-grid h3{color:#fff;font-size:.86rem;margin:5px 0 17px}.footer-grid>div>a:not(.brand){display:block;font-size:.8rem;margin:9px 0}.footer-grid>div>a:hover{color:#fff}.footer-grid p strong{color:#e5eff5}.footer-bottom{border-top:1px solid rgba(255,255,255,.1);margin-top:45px;padding-top:18px;display:flex;justify-content:space-between;font-size:.73rem}.footer-bottom p{margin:0}.footer-bottom span{color:var(--gold)}
@media(max-width:900px){.main-nav{position:absolute;display:none;top:82px;left:0;right:0;background:#fff;padding:20px;box-shadow:var(--shadow);flex-direction:column;gap:17px}.main-nav.open{display:flex}.main-nav a.active:after{display:none}.menu-toggle{display:block}.hero-grid{grid-template-columns:1fr}.hero-copy{padding-bottom:20px}.hero-visual{height:430px;max-width:520px;width:100%;margin:auto}.service-grid{grid-template-columns:repeat(2,1fr)}.about-grid{gap:60px}.footer-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:620px){.container{width:min(100% - 28px,1160px)}.topbar-inner p:last-child{display:none}.site-header{height:72px}.brand-mark{width:42px;height:42px}.brand-text strong{font-size:.78rem}.main-nav{top:72px}.hero{min-height:auto}.hero-grid{min-height:auto}.hero-copy{padding:58px 0 20px}h1{font-size:2.65rem}.hero-copy>p{font-size:.96rem}.hero-actions .button{width:100%}.hero-trust{gap:15px;justify-content:space-between}.hero-trust div{display:flex;flex-direction:column;align-items:flex-start}.hero-visual{height:365px;transform:scale(.9);margin-top:-20px}.hero-visual:before{width:300px;height:300px}.hero-visual:after{width:340px;height:340px}.seal{width:190px;height:190px}.seal-icon{font-size:2.5rem}.card-one{left:-10px;bottom:36px}.card-two{right:-10px;top:46px}.section{padding:70px 0}.section-heading{display:block}.section-heading>p{margin-top:14px}.service-grid,.quick-grid{grid-template-columns:1fr}.service-card{min-height:280px}.about-grid{grid-template-columns:1fr;gap:55px}.about-visual{min-height:300px}.quote-card{right:14px;left:14px;bottom:-26px;width:auto}.about-copy{padding-top:10px}.information-panel{padding:38px 16px;border-radius:18px}.information-heading p{font-size:.85rem}.document-button{min-height:62px;padding-right:13px;grid-template-columns:43px 1fr 18px;gap:10px;font-size:.78rem}.document-icon{width:43px;height:43px}.info-strip-inner{align-items:flex-start;flex-direction:column}.button-light{width:100%}.footer-grid{grid-template-columns:1fr;gap:30px}.footer-bottom{gap:10px;flex-direction:column}.quick-grid h3{min-height:auto}}
.information-channels{position:relative;display:flex;flex-direction:column;align-items:center;gap:14px;margin:-8px 0 34px}.social-links,.contact-links{display:flex;justify-content:center;flex-wrap:wrap;gap:11px}.contact-links{padding-top:14px;border-top:1px solid rgba(255,255,255,.16)}.channel-button{width:48px;height:48px;border-radius:50%;display:grid;place-items:center;color:#fff;background:#5474b0;border:1px solid rgba(255,255,255,.12);box-shadow:0 7px 15px rgba(1,28,53,.2);font:800 1.45rem Manrope;transition:transform .2s,background .2s}.channel-button:hover{transform:translateY(-3px);background:#ffb612;color:#18344b}.channel-button:focus-visible{outline:3px solid #fff;outline-offset:3px}.facebook{font-family:Arial;font-size:1.8rem}.x-social{font-weight:500}.tiktok{font-size:1.65rem}.instagram{font-size:2rem}.youtube{font-size:1.1rem}.threads{font-size:1.65rem}.website,.whatsapp,.email{font-size:1.55rem}
@media(max-width:420px){.channel-button{width:43px;height:43px}.social-links,.contact-links{gap:8px}}
@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}*{transition:none!important}}
.information-contacts{position:relative;margin-top:25px}.survey-section{background:#f5f9fb;scroll-margin-top:78px}.survey-options{display:grid;grid-template-columns:repeat(2,1fr);gap:18px}.survey-option{min-height:150px;padding:24px;border:1px solid var(--line);border-radius:16px;background:#fff;display:grid;grid-template-columns:48px 1fr 30px;align-items:center;gap:17px;text-align:left;color:var(--ink);font-family:inherit;transition:.25s;cursor:pointer}.survey-option:hover:not(.survey-soon){transform:translateY(-4px);box-shadow:var(--shadow);border-color:transparent}.survey-option-number{width:48px;height:48px;border-radius:12px;background:var(--sky);color:var(--blue);display:grid;place-items:center;font:800 .82rem Manrope}.survey-option small{text-transform:uppercase;color:var(--blue);font-size:.64rem;font-weight:800;letter-spacing:.12em}.survey-option h3{margin:3px 0;font-size:1rem;color:var(--navy)}.survey-option p{margin:0;color:var(--muted);font-size:.78rem}.survey-option b{color:var(--blue);font-size:1.2rem}.survey-soon{cursor:not-allowed;opacity:.7;background:#edf1f4}.soon-badge{padding:5px 7px;background:#dce4e9;color:#6b7b86;border-radius:6px;font-size:.6rem;font-weight:800}.staff-survey{margin-top:38px;padding:42px;background:#fff;border:1px solid var(--line);border-radius:20px;box-shadow:var(--shadow);scroll-margin-top:100px}.staff-survey[hidden]{display:none}.form-intro{text-align:center;max-width:690px;margin:0 auto 36px}.form-intro h2{color:var(--navy);font-size:clamp(1.7rem,3vw,2.4rem);margin:8px 0}.form-intro p{color:var(--muted);margin:0}.staff-picker{border:0;padding:0;margin:0 0 38px}.staff-picker legend{font:800 1rem Manrope;color:var(--navy);margin-bottom:15px}.staff-picker legend span{color:var(--red)}.staff-list{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.staff-choice{position:relative}.staff-choice input{position:absolute;opacity:0}.staff-choice label{display:flex;align-items:center;gap:13px;padding:14px;border:2px solid var(--line);border-radius:13px;cursor:pointer;transition:.2s}.staff-choice input:checked+label{border-color:var(--blue);background:var(--sky)}.staff-choice input:focus-visible+label{outline:3px solid rgba(7,90,155,.25)}.staff-photo{width:55px;height:55px;flex:none;border-radius:50%;display:grid;place-items:center;background:linear-gradient(145deg,#d9e8f1,#aac5d6);color:var(--navy);font:800 1rem Manrope;border:3px solid #fff;box-shadow:0 0 0 1px var(--line)}.staff-choice strong,.staff-choice small{display:block}.staff-choice strong{font-size:.84rem;color:var(--navy)}.staff-choice small{font-size:.68rem;color:var(--muted)}.rating-group{padding:27px 0;border-top:1px solid var(--line)}.rating-group:first-child{border-top:0}.rating-group-heading{display:flex;gap:13px;margin-bottom:18px}.rating-group-heading span{width:32px;height:32px;border-radius:8px;display:grid;place-items:center;background:var(--blue);color:#fff;font:800 .72rem Manrope}.rating-group-heading h3{font-size:1rem;color:var(--navy);margin:4px 0}.rating-row{display:grid;grid-template-columns:1fr auto;align-items:center;gap:25px;padding:14px 16px;border-radius:10px}.rating-row:nth-child(even){background:#f7fafb}.rating-row p{font-size:.84rem;line-height:1.45;margin:0}.stars{display:flex;flex-direction:row-reverse;justify-content:flex-end}.stars input{position:absolute;opacity:0}.stars label{font-size:1.65rem;color:#cbd5dc;cursor:pointer;line-height:1;padding:2px}.stars label:hover,.stars label:hover~label,.stars input:checked~label{color:#f3b51b}.stars input:focus-visible+label{outline:2px solid var(--blue);border-radius:3px}.survey-submit{border-top:1px solid var(--line);padding-top:28px;display:flex;justify-content:space-between;align-items:center;gap:20px}.survey-submit p{font-size:.78rem;color:var(--muted)}.form-message{display:none;margin-top:20px;padding:13px 16px;border-radius:9px;font-size:.84rem}.form-message.error,.form-message.success{display:block}.form-message.error{background:#fff0f0;color:#a73339}.form-message.success{background:#eaf8f2;color:#196b56}
@media(max-width:760px){.survey-options{grid-template-columns:1fr}.staff-survey{padding:28px 18px}.staff-list{grid-template-columns:1fr}.rating-row{grid-template-columns:1fr;gap:8px}.survey-submit{align-items:stretch;flex-direction:column}.survey-submit .button{width:100%}}
.inner-page{background:#f4f8fb;min-height:100vh}.page-header{background:var(--navy);padding:18px 0;color:#fff}.page-header .brand-text strong{color:#fff}.page-header-inner{display:flex;align-items:center;justify-content:space-between;gap:20px}.back-link{font-size:.82rem;font-weight:700;color:#dcebf5}.back-link:hover{color:#fff}.page-hero{padding:65px 0 38px;text-align:center}.page-hero h1{font-size:clamp(2.2rem,5vw,3.6rem);margin:10px auto 14px}.page-hero p{max-width:650px;margin:auto;color:var(--muted)}.page-content{padding:20px 0 80px}.complaint-form{max-width:780px;margin:auto;padding:42px;background:#fff;border:1px solid var(--line);border-radius:20px;box-shadow:var(--shadow)}.form-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:22px}.form-field{display:flex;flex-direction:column;gap:7px}.form-field.full{grid-column:1/-1}.form-field label{font-size:.82rem;font-weight:800;color:var(--navy)}.required{color:var(--red)}.form-field input,.form-field select,.form-field textarea{width:100%;border:1px solid #cddae2;border-radius:9px;background:#fff;padding:13px 14px;font:inherit;font-size:.88rem;color:var(--ink);outline:none}.form-field select{cursor:pointer}.form-field textarea{min-height:150px;resize:vertical}.form-field input:focus,.form-field select:focus,.form-field textarea:focus{border-color:var(--blue);box-shadow:0 0 0 3px rgba(7,90,155,.1)}.form-field input[type=file]{padding:10px;background:#f7fafb}.field-help{font-size:.7rem;color:var(--muted);margin:0}.form-actions{display:flex;justify-content:flex-end;margin-top:28px}.simple-placeholder{max-width:760px;margin:auto;padding:55px;text-align:center;background:#fff;border:1px solid var(--line);border-radius:20px;box-shadow:var(--shadow)}.simple-placeholder h2{color:var(--navy)}
@media(max-width:620px){.page-header .brand-text{display:none}.page-hero{padding-top:45px}.complaint-form{padding:28px 18px}.form-grid{grid-template-columns:1fr}.form-field.full{grid-column:auto}.form-actions .button{width:100%}.simple-placeholder{padding:35px 20px}}
.standalone-survey{margin-top:25px}
.field-error{margin:0;color:var(--red);font-size:.72rem;font-weight:600}.button:disabled{cursor:not-allowed;opacity:.55;transform:none}
.channel-button img,.channel-button svg{width:24px;height:24px;display:block}.channel-button svg{fill:currentColor}.channel-button:hover img{filter:brightness(0) saturate(100%) invert(16%) sepia(25%) saturate(1219%) hue-rotate(160deg) brightness(91%)}
.install-app{font-family:inherit;cursor:pointer}.install-app[hidden]{display:none}
.admin-login{min-height:100vh;display:grid;place-items:center;padding:24px;background:linear-gradient(145deg,#eaf5fc,#f8fbfc)}.login-card{width:min(460px,100%);padding:42px;background:#fff;border:1px solid var(--line);border-radius:20px;box-shadow:var(--shadow)}.login-brand{margin-bottom:34px}.login-card h1{font-size:2rem;margin:0 0 8px}.login-card>p{color:var(--muted);font-size:.9rem;margin:0 0 26px}.login-card form{display:grid;gap:18px}.login-card .button{border:0;cursor:pointer}.remember-field{font-size:.8rem;color:var(--muted)}.remember-field input{accent-color:var(--blue)}.login-back{display:block;text-align:center;color:var(--blue);font-size:.78rem;font-weight:700;margin-top:22px}
.admin-shell{min-height:100vh;background:#f3f7f9}.admin-topbar{min-height:76px;padding:12px max(24px,calc((100% - 1200px)/2));display:flex;align-items:center;justify-content:space-between;gap:20px;background:#fff;border-bottom:1px solid var(--line)}.admin-account{display:flex;align-items:center;gap:16px;font-size:.84rem;font-weight:700}.admin-account form{margin:0}.admin-account button{border:1px solid var(--line);background:#fff;color:var(--red);padding:8px 13px;border-radius:7px;font:700 .75rem inherit;cursor:pointer}.admin-main{width:min(1200px,calc(100% - 40px));margin:auto;padding:50px 0 80px}.admin-heading{display:flex;align-items:end;justify-content:space-between;margin-bottom:28px}.admin-heading h1{font-size:2.4rem;margin:4px 0 0}.admin-heading p{color:var(--muted)}.admin-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:26px}.admin-stats article{padding:23px;background:#fff;border:1px solid var(--line);border-radius:14px}.admin-stats span{display:block;color:var(--muted);font-size:.77rem;font-weight:700}.admin-stats strong{font:800 2rem Manrope;color:var(--navy)}.admin-stats small{color:var(--muted);margin-left:4px}.admin-panel{background:#fff;border:1px solid var(--line);border-radius:16px;margin-top:20px;overflow:hidden}.panel-heading{display:flex;justify-content:space-between;align-items:center;padding:21px 24px;border-bottom:1px solid var(--line)}.panel-heading h2{font-size:1.05rem;color:var(--navy);margin:0}.panel-heading span{font-size:.72rem;color:var(--muted)}.table-scroll{overflow-x:auto}.admin-table{width:100%;border-collapse:collapse;font-size:.78rem}.admin-table th,.admin-table td{padding:14px 20px;text-align:left;border-bottom:1px solid #edf2f4;white-space:nowrap}.admin-table th{color:var(--muted);font-size:.67rem;text-transform:uppercase;letter-spacing:.07em;background:#f9fbfc}.admin-table tbody tr:last-child td{border-bottom:0}.status-badge{display:inline-block;padding:4px 8px;border-radius:99px;background:#edf2f4;font-size:.65rem;font-weight:800}.status-new{color:#9b6500;background:#fff3d4}.status-processing{color:#075a9b;background:#eaf5fc}.status-resolved{color:#196b56;background:#eaf8f2}.empty-state{text-align:center!important;color:var(--muted);padding:28px!important}
@media(max-width:850px){.admin-stats{grid-template-columns:repeat(2,1fr)}}@media(max-width:560px){.login-card{padding:30px 20px}.admin-topbar .brand-text{display:none}.admin-account>span{display:none}.admin-main{width:min(100% - 24px,1200px);padding-top:32px}.admin-heading{align-items:flex-start;flex-direction:column}.admin-heading h1{font-size:2rem}.admin-heading p{margin:6px 0}.admin-stats{grid-template-columns:1fr 1fr;gap:10px}.admin-stats article{padding:17px}.admin-stats strong{font-size:1.55rem}.panel-heading{align-items:flex-start;flex-direction:column;gap:4px}}
.admin-nav{display:flex;gap:16px}.admin-nav a{color:var(--muted);font-size:.77rem}.admin-nav a:hover,.admin-nav a.active{color:var(--blue)}.panel-heading a,.table-link{color:var(--blue);font-size:.75rem;font-weight:800}.admin-filter{display:flex;gap:10px;align-items:center;margin-bottom:18px}.admin-filter input,.admin-filter select{min-height:42px;border:1px solid var(--line);border-radius:8px;padding:9px 12px;background:#fff}.admin-filter input{width:min(340px,100%)}.admin-filter .button{border:0;cursor:pointer}.admin-filter>a{font-size:.75rem;color:var(--muted)}.admin-pagination{margin-top:20px}.admin-pagination nav>div:first-child{display:none}.admin-pagination nav>div:last-child{display:flex;justify-content:space-between;align-items:center;gap:16px;font-size:.75rem}.admin-pagination svg{width:18px}.admin-alert{padding:12px 16px;margin:16px 0;background:#eaf8f2;color:#196b56;border-radius:8px}.detail-heading{margin-top:20px}.admin-detail-grid{display:grid;grid-template-columns:1.2fr .8fr;gap:20px}.detail-panel{padding:26px}.detail-panel h2{margin:0 0 20px;color:var(--navy);font-size:1.1rem}.detail-panel form{display:grid;gap:18px}.detail-list{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin:0 0 24px}.detail-list div{padding-bottom:12px;border-bottom:1px solid var(--line)}.detail-list .full{grid-column:1/-1}.detail-list dt{font-size:.67rem;text-transform:uppercase;color:var(--muted);font-weight:800}.detail-list dd{margin:4px 0 0;font-size:.85rem}.report-text{white-space:pre-wrap}.score-summary{font:800 2.6rem Manrope;color:var(--blue)}.score-summary small{font-size:.9rem;color:var(--muted)}.rating-detail-list>div{display:grid;grid-template-columns:1fr auto;gap:20px;padding:15px;border-bottom:1px solid var(--line);font-size:.83rem}.rating-detail-list span small{display:block;color:var(--blue);font-weight:800;margin-bottom:3px}.rating-detail-list strong{color:var(--navy)}
@media(max-width:760px){.admin-nav{position:fixed;left:0;right:0;bottom:0;z-index:30;justify-content:space-around;background:#fff;border-top:1px solid var(--line);padding:13px}.admin-main{padding-bottom:100px}.admin-filter{align-items:stretch;flex-direction:column}.admin-filter input,.admin-filter select{width:100%}.admin-detail-grid{grid-template-columns:1fr}.detail-list{grid-template-columns:1fr}.detail-list .full{grid-column:auto}}
.admin-shell{background:linear-gradient(145deg,#f8faff,#eef3fb)}.admin-topbar{min-height:78px;padding:10px max(24px,calc((100% - 1200px)/2));display:grid;grid-template-columns:58px 1fr 58px;align-items:center;gap:24px;background:var(--navy);border-bottom:4px solid var(--gold);box-shadow:0 8px 25px rgba(27,44,93,.16)}.admin-logo-link{width:54px;height:54px;display:grid;place-items:center;border-radius:13px;background:#fff}.admin-logo-link img{width:46px;height:46px;object-fit:contain;border-radius:9px}.admin-nav{display:flex;justify-content:center;gap:34px}.admin-nav a{position:relative;color:#dce5ff;font-size:.84rem;font-weight:700}.admin-nav a:hover,.admin-nav a.active{color:#fff}.admin-nav a.active:after{content:"";position:absolute;left:0;right:0;bottom:-12px;height:3px;border-radius:6px;background:var(--gold)}.admin-logout{margin:0;justify-self:end}.admin-logout button{width:42px;height:42px;display:grid;place-items:center;border:1px solid rgba(255,255,255,.25);border-radius:10px;background:rgba(255,255,255,.08);color:#fff;cursor:pointer;transition:.2s}.admin-logout button:hover{background:var(--gold);color:var(--navy)}.admin-logout svg{width:21px;height:21px;fill:currentColor}.admin-stats article{border-top:4px solid var(--gold)}.admin-table th{color:var(--navy);background:#fff9dc}
@media(max-width:760px){.admin-topbar{grid-template-columns:52px 1fr;padding:9px 15px}.admin-logo-link{width:48px;height:48px}.admin-logo-link img{width:41px;height:41px}.admin-logout{grid-column:2;grid-row:1}.admin-nav{gap:0;background:var(--navy);border-top:3px solid var(--gold)}.admin-nav a{color:#dce5ff;font-size:.75rem}.admin-nav a.active{color:#fff}.admin-nav a.active:after{bottom:-8px}.admin-main{padding-bottom:105px}}
.bhp-logo-showcase.logo-only{width:300px;height:300px;min-height:300px;padding:38px;overflow:hidden;border-radius:50%;background:#20205b;border:5px solid var(--gold);box-shadow:0 30px 70px rgba(27,44,93,.35)}.bhp-logo-showcase.logo-only:after{inset:10px;border-radius:50%;border-color:rgba(255,255,255,.23)}.bhp-logo-showcase.logo-only img{width:220px;height:220px;object-fit:contain;border-radius:50%;background:#20205b;box-shadow:none}.inner-brand .brand-logo{background:#fff;border:2px solid var(--gold)}
@media(max-width:620px){.bhp-logo-showcase.logo-only{width:260px;height:260px;min-height:260px;padding:32px}.bhp-logo-showcase.logo-only img{width:194px;height:194px}}
.bhp-logo-showcase.logo-only:before{content:"";position:absolute;z-index:0;width:250px;height:250px;border-radius:50%;background:#fff;box-shadow:inset 0 0 0 2px rgba(255,203,5,.38),0 12px 34px rgba(7,27,73,.2)}.bhp-logo-showcase.logo-only:after{z-index:1}.bhp-logo-showcase.logo-only img{z-index:2;width:210px;height:210px}.bhp-logo-showcase.logo-only .logo-glow{display:none}
@media(max-width:620px){.bhp-logo-showcase.logo-only:before{width:215px;height:215px}.bhp-logo-showcase.logo-only img{width:180px;height:180px}}
.admin-topbar{display:flex;grid-template-columns:none;gap:22px;background:rgba(255,255,255,.97);border-bottom:1px solid var(--line);box-shadow:0 8px 25px rgba(27,44,93,.08);backdrop-filter:blur(12px)}.admin-logo-link{flex:none;border:1px solid var(--line);box-shadow:0 7px 18px rgba(27,44,93,.12)}.admin-nav{position:static;margin-left:auto;justify-content:flex-end;gap:32px;padding:0;background:transparent;border:0}.admin-nav a{color:var(--muted);font-size:.86rem}.admin-nav a:hover,.admin-nav a.active{color:var(--navy)}.admin-nav a.active:after{bottom:-15px;background:var(--gold)}.admin-logout{justify-self:auto}.admin-logout button{border-color:var(--line);background:#f4f7fc;color:var(--navy)}.admin-logout button:hover{border-color:var(--gold);background:var(--gold)}.admin-welcome{position:relative;overflow:hidden;align-items:center;padding:30px 34px;border-radius:20px;background:linear-gradient(135deg,var(--navy),var(--blue));box-shadow:0 18px 45px rgba(27,44,93,.19)}.admin-welcome:after{content:"";position:absolute;width:210px;height:210px;right:-70px;top:-115px;border-radius:50%;background:rgba(255,203,5,.18)}.admin-welcome .kicker{color:var(--gold)}.admin-welcome h1{margin:5px 0;color:#fff}.admin-welcome p{margin:3px 0 0;color:#dce5ff}.admin-welcome time{position:relative;z-index:1;padding:8px 13px;border-radius:8px;background:rgba(255,255,255,.1);color:#fff;font-size:.76rem;font-weight:700}.chart-panel{border-top:4px solid var(--gold)}.chart-panel .panel-heading>div:first-child{display:block}.chart-panel .panel-heading .kicker{font-size:.6rem}.chart-panel .panel-heading h2{margin-top:3px}.chart-wrap{padding:18px 24px 22px}.chart-wrap canvas{display:block;max-width:100%}.chart-legend{display:flex;align-items:center;gap:18px;color:var(--muted);font-size:.7rem;font-weight:700}.chart-legend span{display:flex;align-items:center;gap:7px}.chart-legend span:before{content:"";width:10px;height:10px;border-radius:50%}.legend-complaint:before{background:var(--red)}.legend-survey:before{background:var(--blue)}
@media(max-width:760px){.admin-topbar{display:flex;padding:9px 12px;gap:9px}.admin-logo-link{width:44px;height:44px}.admin-logo-link img{width:37px;height:37px}.admin-nav{position:static;flex:1;margin-left:0;justify-content:flex-end;gap:12px;padding:0;background:transparent;border:0}.admin-nav a{color:var(--muted);font-size:.66rem;white-space:nowrap}.admin-nav a.active{color:var(--navy)}.admin-nav a.active:after{bottom:-10px}.admin-logout{grid-column:auto;grid-row:auto}.admin-logout button{width:36px;height:36px}.admin-welcome{align-items:flex-start;padding:25px 22px;flex-direction:column}.admin-welcome h1{font-size:1.85rem}.admin-welcome time{margin-top:12px}.chart-panel .panel-heading{gap:12px}.chart-legend{gap:10px}.chart-wrap{padding:12px 8px 18px}}
.admin-logo-link{width:auto;height:auto;display:flex;align-items:center;gap:11px;padding:0;border:0;background:transparent;box-shadow:none}.admin-logo-link img{width:49px;height:49px;padding:3px;border:1px solid var(--line);background:#fff;box-shadow:0 7px 18px rgba(27,44,93,.12)}.admin-brand-copy{display:flex;flex-direction:column;line-height:1.15}.admin-brand-copy strong{color:var(--navy);font:700 .91rem Manrope}.admin-brand-copy small{margin-top:4px;color:#b28b00;font-size:.61rem;font-weight:800;letter-spacing:.2em;text-transform:uppercase}.admin-main{padding-top:42px}.admin-panel{box-shadow:0 12px 34px rgba(27,44,93,.06)}
@media(max-width:900px){.admin-brand-copy{display:none}}@media(max-width:760px){.admin-logo-link{width:44px;height:44px}.admin-logo-link img{width:44px;height:44px}.admin-nav{margin-left:auto}}
.staff-performance-link{display:flex;align-items:center;justify-content:space-between;gap:14px;color:var(--navy)}.staff-performance-link span{color:var(--blue);font-size:.65rem;font-weight:800}.staff-profile-heading{display:flex;align-items:center;gap:20px;margin:22px 0 26px;padding:27px 30px;border-radius:20px;background:linear-gradient(135deg,var(--navy),var(--blue));box-shadow:0 18px 45px rgba(27,44,93,.19)}.staff-profile-avatar{width:72px;height:72px;flex:none;display:grid;place-items:center;border:4px solid var(--gold);border-radius:50%;background:#fff;color:var(--navy);font:800 1.25rem Manrope}.staff-profile-heading .kicker{color:var(--gold)}.staff-profile-heading h1{margin:4px 0 0;color:#fff;font-size:2rem}.staff-profile-heading p{margin:3px 0 0;color:#dce5ff}.staff-summary{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.staff-summary article{padding:20px 22px;border:1px solid var(--line);border-top:4px solid var(--gold);border-radius:14px;background:#fff;box-shadow:0 12px 34px rgba(27,44,93,.06)}.staff-summary span{display:block;color:var(--muted);font-size:.74rem;font-weight:700}.staff-summary strong{font:800 1.8rem Manrope;color:var(--navy)}.staff-summary small{margin-left:4px;color:var(--muted)}.staff-summary .summary-status{font-size:1.1rem;color:var(--green)}.staff-chart-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.staff-chart-grid .admin-panel{min-width:0}
@media(max-width:850px){.staff-chart-grid{grid-template-columns:1fr}}@media(max-width:620px){.staff-profile-heading{padding:22px 18px}.staff-profile-avatar{width:60px;height:60px}.staff-profile-heading h1{font-size:1.5rem}.staff-summary{grid-template-columns:1fr}.staff-performance-link span{display:none}}
.admin-page-banner{position:relative;overflow:hidden;min-height:180px;margin-bottom:32px;padding:34px 38px;display:flex;align-items:center;justify-content:space-between;gap:28px;border-radius:22px;background:linear-gradient(135deg,var(--navy),var(--blue));box-shadow:0 20px 48px rgba(27,44,93,.2)}.admin-page-banner:after{content:"";position:absolute;width:230px;height:230px;right:-70px;top:-120px;border-radius:50%;background:rgba(255,203,5,.2)}.admin-page-banner>div,.admin-page-banner>a{position:relative;z-index:1}.admin-page-banner .kicker{color:var(--gold)}.admin-page-banner h1{margin:6px 0 5px;color:#fff;font-size:2.35rem}.admin-page-banner p{margin:0;color:#dce5ff}.banner-button{border:1px solid rgba(255,255,255,.5);background:#fff;color:var(--navy)}.banner-symbol{width:70px;height:70px;display:grid;place-items:center;border:4px solid var(--gold);border-radius:50%;background:#fff;color:var(--red);font:800 2rem Manrope}.admin-section-title{display:flex;align-items:end;justify-content:space-between;gap:25px;margin-bottom:18px}.admin-section-title h2{margin:4px 0 0;color:var(--navy);font-size:1.35rem}.admin-section-title p{max-width:450px;margin:0;color:var(--muted);font-size:.8rem}.performance-section{margin-bottom:40px}.staff-performance-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:15px}.staff-performance-card{display:grid;grid-template-columns:52px 1fr auto;align-items:center;gap:13px;padding:17px;border:1px solid var(--line);border-radius:15px;background:#fff;box-shadow:0 10px 26px rgba(27,44,93,.06);transition:.25s}.staff-performance-card:hover{transform:translateY(-4px);border-color:var(--gold);box-shadow:0 17px 38px rgba(27,44,93,.12)}.staff-card-avatar{width:52px;height:52px;display:grid;place-items:center;border:3px solid var(--gold);border-radius:50%;background:var(--navy);color:#fff;font:800 .85rem Manrope}.staff-card-copy{min-width:0}.staff-card-copy strong,.staff-card-copy small,.staff-card-copy>span{display:block}.staff-card-copy strong{overflow:hidden;color:var(--navy);font-size:.81rem;text-overflow:ellipsis;white-space:nowrap}.staff-card-copy small{color:var(--muted);font-size:.65rem}.staff-card-copy>span{margin-top:4px;color:var(--blue);font-size:.62rem;font-weight:800}.staff-card-score{color:var(--navy);font:800 1.15rem Manrope}.staff-card-score small{font-size:.57rem;color:var(--muted)}.admin-list-section{padding:25px;border:1px solid var(--line);border-radius:18px;background:rgba(255,255,255,.55)}.admin-list-section .admin-panel{margin-top:0}.dashboard-recent-panel{border-top:4px solid var(--gold)}
@media(max-width:950px){.staff-performance-grid{grid-template-columns:repeat(2,1fr)}}@media(max-width:620px){.admin-page-banner{min-height:0;padding:28px 21px;align-items:flex-start;flex-direction:column}.admin-page-banner h1{font-size:1.9rem}.banner-button{width:100%}.banner-symbol{position:absolute!important;right:17px;top:17px;width:48px;height:48px}.admin-section-title{align-items:flex-start;flex-direction:column}.staff-performance-grid{grid-template-columns:1fr}.admin-list-section{padding:16px 10px}}
.admin-stats .stat-text{display:block;margin-top:8px;font-size:clamp(.85rem,1.2vw,1.08rem);line-height:1.35;overflow-wrap:anywhere}
.admin-stat-link{display:block;min-width:0;border-radius:14px;color:inherit}.admin-stat-link article{height:100%;transition:.25s}.admin-stat-link:hover article{transform:translateY(-5px);border-color:var(--gold);box-shadow:0 16px 35px rgba(27,44,93,.13)}.admin-stat-link:focus-visible{outline:3px solid rgba(28,90,166,.35);outline-offset:3px}.admin-stats .stat-count,.admin-stats .stat-action{display:block;margin:7px 0 0;font-size:.65rem;font-weight:800}.admin-stats .stat-count{color:var(--blue)}.admin-stats .stat-action{color:#987800}
.admin-stats .stat-type{display:block;margin-top:5px;color:var(--blue);font-size:.68rem;font-weight:800;line-height:1.35;white-space:normal}
.performance-table-panel{margin-bottom:28px;border-top:4px solid var(--gold)}.survey-history-section{margin-top:0}
.banner-actions{display:flex;gap:10px}.staff-management-grid{display:grid;grid-template-columns:minmax(270px,.7fr) minmax(0,1.5fr);align-items:start;gap:20px}.staff-form-panel,.staff-list-panel{margin-top:0}.staff-admin-form{display:grid;gap:17px;padding:24px}.staff-admin-form .button{border:0;cursor:pointer}.staff-active-field{font-size:.78rem;color:var(--muted)}.staff-active-field input{accent-color:var(--blue)}.staff-table-identity{display:flex;align-items:center;gap:10px}.staff-table-identity>img,.staff-table-identity>span{width:38px;height:38px;flex:none;border-radius:50%;object-fit:cover}.staff-table-identity>span{display:grid;place-items:center;background:var(--navy);color:#fff;font-size:.65rem;font-weight:800}.status-rejected{color:#9c3439;background:#fff0f0}.narrow-admin-main{max-width:760px}.edit-staff-panel{margin-top:22px;padding:28px}.edit-staff-heading{display:flex;align-items:center;gap:17px;padding-bottom:22px;border-bottom:1px solid var(--line)}.edit-staff-heading>img,.edit-staff-heading>span{width:68px;height:68px;flex:none;border-radius:50%;object-fit:cover}.edit-staff-heading>span{display:grid;place-items:center;border:3px solid var(--gold);background:var(--navy);color:#fff;font-weight:800}.edit-staff-heading h1{margin:3px 0 0;font-size:1.55rem}.edit-staff-panel .staff-admin-form{padding:25px 0 0}
@media(max-width:850px){.staff-management-grid{grid-template-columns:1fr}}@media(max-width:620px){.banner-actions{width:100%;flex-direction:column}.banner-actions .button{width:100%}.edit-staff-panel{padding:20px 16px}}
.admin-back-button{width:max-content;display:inline-flex;align-items:center;gap:8px;margin-bottom:22px;padding:9px 14px;border:1px solid var(--line);border-radius:9px;background:#fff;color:var(--navy);box-shadow:0 6px 16px rgba(27,44,93,.06);font-size:.74rem;font-weight:800;transition:.2s}.admin-back-button:hover{transform:translateX(-3px);border-color:var(--gold)}.admin-back-button svg{width:17px;height:17px;fill:currentColor}.staff-row-actions{display:flex;align-items:center;justify-content:flex-end;gap:10px}.staff-row-actions form{margin:0}.status-action{padding:6px 9px;border:0;border-radius:7px;font:800 .63rem DM Sans,sans-serif;cursor:pointer}.status-action.activate{color:#196b56;background:#eaf8f2}.status-action.deactivate{color:#9c3439;background:#fff0f0}.staff-choice label{min-height:112px}.staff-choice .staff-photo{width:82px;height:82px;font-size:1.2rem}.staff-table-identity>img,.staff-table-identity>span{width:62px;height:62px}.performance-identity>img,.performance-identity>span{width:68px;height:68px}.edit-staff-heading>img,.edit-staff-heading>span{width:112px;height:112px}.edit-staff-heading>img{border:4px solid var(--gold)}
@media(max-width:620px){.staff-choice .staff-photo{width:72px;height:72px}.staff-row-actions{align-items:flex-end;flex-direction:column}.edit-staff-heading>img,.edit-staff-heading>span{width:88px;height:88px}}
/* Penekanan identitas petugas dan petunjuk skala survei */
.form-intro .form-intro-kicker,.page-hero .page-hero-kicker{display:inline-block;font-size:clamp(1rem,1.7vw,1.25rem);letter-spacing:.2em}
.staff-choice label{min-height:188px;gap:18px;padding:12px 16px}
.staff-choice .staff-photo{width:158px;height:158px;font-size:1.6rem;object-fit:cover;object-position:center top}
.staff-choice strong{font-size:1rem}.staff-choice small{margin-top:4px;font-size:.76rem}
.rating-scale{margin:0 0 12px;padding:20px;border:1px solid #d5e2eb;border-radius:12px;background:#f5f9fc;color:var(--navy)}
.rating-scale>strong{display:block;margin-bottom:12px;font:800 1rem Manrope,sans-serif}
.rating-scale>div{display:grid;grid-template-columns:repeat(5,1fr);gap:9px}
.rating-scale span{display:flex;align-items:center;gap:8px;color:var(--muted);font-size:.73rem;font-weight:700}
.rating-scale b{width:29px;height:29px;flex:none;display:grid;place-items:center;border-radius:50%;background:var(--blue);color:#fff;font:800 .75rem Manrope,sans-serif}
@media(max-width:900px){.staff-list{grid-template-columns:repeat(2,1fr)}.rating-scale>div{grid-template-columns:repeat(3,1fr)}}
@media(max-width:620px){.staff-list{grid-template-columns:1fr}.staff-choice label{min-height:158px}.staff-choice .staff-photo{width:132px;height:132px}.rating-scale>div{grid-template-columns:1fr 1fr}.rating-scale span:last-child{grid-column:1/-1}}
.form-intro h2{max-width:none;font-size:clamp(1.65rem,3.1vw,2.35rem);letter-spacing:-.045em;white-space:nowrap}
.page-hero h1{max-width:none;font-size:clamp(1.9rem,4vw,3rem);white-space:nowrap}
.rating-scale span{align-items:flex-start;flex-direction:column;gap:2px}
.rating-scale b{width:auto;height:auto;display:block;border-radius:0;background:transparent;color:#f3b51b;font-size:1rem;letter-spacing:1px;line-height:1.2;white-space:nowrap}
@media(max-width:620px){.form-intro h2{font-size:clamp(1.05rem,5.2vw,1.4rem)}.page-hero h1{font-size:clamp(1.35rem,6.3vw,1.75rem)}.rating-scale span{font-size:.68rem}.rating-scale b{font-size:.86rem}}
.staff-profile-heading img.staff-profile-avatar{object-fit:cover;object-position:center top}
.staff-summary{grid-template-columns:repeat(2,1fr)}
@media(max-width:620px){.staff-summary{grid-template-columns:1fr}}
/* Tampilan terpadu untuk formulir layanan publik */
.service-form-hero{padding:36px 0 0;text-align:left}
.service-form-hero>.container{position:relative;overflow:hidden;padding:42px 48px;border-radius:24px;background:linear-gradient(130deg,var(--navy) 0%,#084f87 62%,var(--blue) 100%);box-shadow:0 22px 52px rgba(6,47,83,.2)}
.service-form-hero>.container:before,.service-form-hero>.container:after{content:"";position:absolute;border-radius:50%;pointer-events:none}
.service-form-hero>.container:before{width:230px;height:230px;right:-55px;top:-125px;background:rgba(255,203,5,.2)}
.service-form-hero>.container:after{width:145px;height:145px;right:125px;bottom:-105px;border:24px solid rgba(255,255,255,.06)}
.service-form-hero .kicker{position:relative;z-index:1;color:var(--gold);font-size:clamp(1rem,1.4vw,1.15rem)}
.service-form-hero h1{position:relative;z-index:1;margin:7px 0 9px;color:#fff;font-size:clamp(1.8rem,3.4vw,2.75rem);letter-spacing:-.045em;text-align:left;white-space:normal}
.service-form-hero p{position:relative;z-index:1;max-width:760px;margin:0;color:#d9eafa;font-size:.94rem}
.service-form-content{position:relative;z-index:2;padding:24px 0 82px}
.service-form-card{position:relative;border:1px solid #d7e2eb;border-top:5px solid var(--gold);border-radius:20px;background:#fff;box-shadow:0 22px 55px rgba(6,47,83,.1)}
.staff-survey.service-form-card{margin-top:0;padding:38px 42px}
.complaint-form.service-form-card{max-width:900px;padding:38px 42px}
.service-form-card .staff-picker legend,.service-form-card .form-field label{letter-spacing:.01em}
.service-form-card .form-field input,.service-form-card .form-field select,.service-form-card .form-field textarea{border-color:#cad9e4;background:#fbfdff;transition:border-color .2s,box-shadow .2s,background .2s}
.service-form-card .form-field input:focus,.service-form-card .form-field select:focus,.service-form-card .form-field textarea:focus{background:#fff}
.service-form-card .rating-scale{background:linear-gradient(135deg,#f5f9fc,#eef5fa)}
.service-form-card .rating-group{margin-top:12px;padding:24px;border:1px solid var(--line);border-radius:14px;background:#fff}
.service-form-card .rating-group:first-child{border-top:1px solid var(--line)}
.service-form-card .survey-submit,.service-form-card .form-actions{margin-top:30px;padding-top:25px;border-top:1px solid var(--line)}
.service-form-card .button-primary{min-height:48px;padding-inline:27px;background:linear-gradient(135deg,var(--blue),#0a70b6)}
@media(max-width:760px){.service-form-hero{padding-top:20px}.service-form-hero>.container{padding:30px 24px;border-radius:18px}.service-form-hero h1{font-size:clamp(1.55rem,7vw,2rem)}.service-form-content{padding-top:16px}.staff-survey.service-form-card,.complaint-form.service-form-card{padding:27px 18px}.service-form-card .rating-group{padding:19px 12px}}
/* Halaman pilihan survei */
.survey-page-content{padding:24px 0 82px}
.survey-choice-panel{padding:36px;border:1px solid #d7e2eb;border-top:5px solid var(--gold);border-radius:20px;background:#fff;box-shadow:0 22px 55px rgba(6,47,83,.1)}
.survey-choice-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:35px;margin-bottom:28px}
.survey-choice-heading h2{margin:5px 0 0;color:var(--navy);font-size:clamp(1.65rem,2.8vw,2.3rem);letter-spacing:-.04em}
.survey-choice-heading>p{max-width:460px;margin:0;color:var(--muted);font-size:.88rem}
.survey-choice-panel .survey-option{min-height:170px;border-color:#d6e2eb;box-shadow:0 10px 28px rgba(6,47,83,.06)}
.survey-choice-panel .survey-option-number{width:54px;height:54px;border-radius:50%;border:2px solid #cfe1ec;font-size:.76rem}
.survey-choice-panel .survey-option h3{font-size:1.08rem}
.survey-choice-panel .featured-survey{border-color:#e8bd42;background:linear-gradient(135deg,#fffdf6,#fff)}
.survey-choice-panel .featured-survey .survey-option-number{border-color:var(--gold);background:var(--gold);color:var(--navy)}
@media(max-width:760px){.survey-choice-panel{padding:27px 18px}.survey-choice-heading{align-items:flex-start;flex-direction:column;gap:10px}.survey-choice-panel .survey-option{min-height:145px;padding:20px 16px;grid-template-columns:48px 1fr 24px}.survey-choice-panel .survey-option-number{width:46px;height:46px}}
/* Tombol kembali seragam pada halaman layanan */
.service-back-wrap{padding-top:22px}
.service-back-button{width:max-content;display:inline-flex;align-items:center;gap:9px;padding:10px 15px;border:1px solid #d3e0e9;border-radius:10px;background:#fff;color:var(--navy);box-shadow:0 8px 22px rgba(6,47,83,.08);font-size:.78rem;font-weight:800;transition:transform .2s,border-color .2s,box-shadow .2s}
.service-back-button svg{width:18px;height:18px;fill:currentColor}
.service-back-button:hover{transform:translateX(-3px);border-color:var(--gold);box-shadow:0 11px 27px rgba(6,47,83,.12)}
.service-back-button:focus-visible{outline:3px solid rgba(7,90,155,.2);outline-offset:3px}
.service-back-wrap+.service-form-hero{padding-top:22px}
@media(max-width:620px){.service-back-wrap{padding-top:16px}.service-back-button{padding:9px 12px;font-size:.72rem}.service-back-wrap+.service-form-hero{padding-top:16px}}

/* Tombol kembali tetap mudah dijangkau saat halaman digulir */
.service-back-wrap{position:sticky;top:82px;z-index:19;pointer-events:none}
.service-back-button{pointer-events:auto;border-color:#174f8c;background:linear-gradient(135deg,#174f8c,#236bb2);color:#fff;font-size:.84rem;font-weight:900;box-shadow:0 10px 26px rgba(6,47,83,.24)}
.service-back-button:hover{border-color:var(--gold);background:var(--gold);color:var(--navy);box-shadow:0 13px 30px rgba(6,47,83,.25)}
@media(max-width:900px){.service-back-wrap{top:72px}}

/* Ilustrasi card layanan utama */
.service-card{min-height:390px;padding:22px 25px 24px;border-radius:18px}
.service-card .service-icon{position:relative;width:100%;height:118px;margin:10px 0 25px;border-radius:17px;overflow:hidden;isolation:isolate;box-shadow:none;background:linear-gradient(135deg,#edf6ff,#f8fbff);color:var(--blue)}
.service-card .service-icon::before{content:"";position:absolute;width:112px;height:112px;right:-22px;top:-38px;border:18px solid currentColor;border-radius:50%;opacity:.09}
.service-card .service-icon::after{content:"";position:absolute;width:78px;height:78px;left:-20px;bottom:-35px;border:14px solid currentColor;border-radius:50%;opacity:.08}
.service-card .service-icon svg{position:relative;z-index:1;width:58px;height:58px;filter:drop-shadow(0 8px 10px rgba(6,47,83,.13));transition:transform .3s ease}
.service-card.gold .service-icon{color:#b98500;background:linear-gradient(135deg,#fff8df,#fffdf5)}
.service-card.red .service-icon{color:var(--red);background:linear-gradient(135deg,#fff0f1,#fff9f9)}
.service-card.green .service-icon{color:var(--green);background:linear-gradient(135deg,#eaf8f4,#f7fcfa)}
.service-card:hover .service-icon svg{transform:scale(1.08) rotate(-3deg)}
@media(max-width:620px){.service-card{min-height:360px}.service-card .service-icon{height:108px}.service-card .service-icon svg{width:52px;height:52px}}

/* Foto layanan dan status fitur yang belum tersedia */
.service-card.blue .service-icon,.service-card.gold .service-icon,.service-card.red .service-icon{background-repeat:no-repeat;background-size:cover;background-position:center;box-shadow:inset 0 0 0 1px rgba(255,255,255,.22),0 10px 25px rgba(6,47,83,.13);font-size:0}
.service-card.blue .service-icon{background-image:linear-gradient(rgba(5,42,78,.04),rgba(5,42,78,.04)),url('layanan-informasi.jpeg')}
.service-card.gold .service-icon{background-image:linear-gradient(rgba(84,53,0,.03),rgba(84,53,0,.03)),url('layanan-survei.jpeg')}
.service-card.red .service-icon{background-image:linear-gradient(rgba(65,9,16,.03),rgba(65,9,16,.03)),url('layanan-pengaduan.jpeg')}
.service-card.blue .service-icon svg,.service-card.gold .service-icon svg,.service-card.red .service-icon svg{opacity:0}
.service-card.blue .service-icon::before,.service-card.blue .service-icon::after,.service-card.gold .service-icon::before,.service-card.gold .service-icon::after,.service-card.red .service-icon::before,.service-card.red .service-icon::after{display:none}
.service-card.green{pointer-events:none;cursor:not-allowed;color:#738b87;background:linear-gradient(145deg,#fff,#f1f6f5);border-style:dashed;box-shadow:none}
.service-card.green::before{background:#9aaca8}
.service-card.green .service-icon{color:#708b86;background:repeating-linear-gradient(135deg,#e7efed 0,#e7efed 12px,#f4f8f7 12px,#f4f8f7 24px);box-shadow:none}
.service-card.green .service-icon svg{opacity:.65}
.service-card.green .card-link{font-size:0;color:#667e79}
.service-card.green .card-link::before{content:"Segera hadir";font-size:.8rem;text-transform:uppercase;letter-spacing:.08em}
.service-card.green .card-link::after{content:"SOON";display:inline-grid;place-items:center;margin-left:9px;padding:4px 7px;border-radius:999px;background:#dce8e5;color:#55716b;font-size:.6rem;letter-spacing:.08em}
@media(max-width:620px){.service-card.blue .service-icon,.service-card.gold .service-icon,.service-card.red .service-icon{height:150px}}

/* Penyesuaian judul dan warna penanda card */
.service-card.blue h3,.service-card.gold h3,.service-card.red h3{display:none}
.service-card.blue .service-media+ h3,.service-card.gold .service-media+ h3,.service-card.red .service-media+ h3{display:none}
.service-card.red{color:var(--blue)}
.service-card.red::before{background:var(--blue)}
.service-card.green{color:#b98500;background:linear-gradient(145deg,#fff,#fff9e6);border-color:#e8d596}
.service-card.green::before{background:var(--gold)}
.service-card.green .service-icon{color:#b98500;background:repeating-linear-gradient(135deg,#fff3c8 0,#fff3c8 12px,#fff9e8 12px,#fff9e8 24px)}
.service-card.green .card-link{color:#9b7200}
.service-card.green .card-link::after{background:#fff0b6;color:#7c5b00}

/* Area foto card yang lebih dominan */
.service-card{min-height:435px}
.service-card.blue .service-icon,.service-card.gold .service-icon,.service-card.red .service-icon{height:168px}
@media(max-width:620px){.service-card{min-height:410px}.service-card.blue .service-icon,.service-card.gold .service-icon,.service-card.red .service-icon{height:180px}}

/* Card foto penuh dengan tinggi yang lebih ringkas */
.service-card{min-height:320px;height:320px;padding:22px 24px}
.service-card.blue .service-icon,.service-card.gold .service-icon,.service-card.red .service-icon{position:absolute;inset:0;width:100%;height:100%;margin:0;border-radius:inherit;z-index:0;box-shadow:none}
.service-card.blue .service-icon::after,.service-card.gold .service-icon::after,.service-card.red .service-icon::after{content:"";display:block;position:absolute;inset:0;width:auto;height:auto;border:0;border-radius:inherit;background:linear-gradient(180deg,rgba(4,24,48,.02) 25%,rgba(4,28,55,.2) 52%,rgba(4,28,55,.94) 100%);opacity:1}
.service-card.blue::before,.service-card.gold::before,.service-card.red::before{z-index:3}
.service-card.blue .service-number,.service-card.gold .service-number,.service-card.red .service-number{z-index:2;color:#fff;text-shadow:0 2px 12px rgba(0,0,0,.35)}
.service-card.blue p,.service-card.gold p,.service-card.red p{position:absolute;left:24px;right:24px;bottom:55px;z-index:2;margin:0;color:#f4f8ff;font-size:.8rem;line-height:1.5}
.service-card.blue .card-link,.service-card.gold .card-link,.service-card.red .card-link{z-index:2;color:#fff}
.service-card.green{min-height:320px;height:320px}
.service-card.green .service-icon{height:112px;margin-bottom:20px}
@media(max-width:620px){.service-card{min-height:300px;height:300px}.service-card.blue .service-icon,.service-card.gold .service-icon,.service-card.red .service-icon{height:100%}.service-card.green{min-height:300px;height:300px}.service-card.blue p,.service-card.gold p,.service-card.red p{bottom:52px}}

/* Rasio final card layanan: foto memenuhi card tanpa card memanjang */
.service-card.blue,.service-card.gold,.service-card.red,.service-card.green{min-height:0;height:auto;aspect-ratio:16/9}
.service-card.blue p,.service-card.gold p,.service-card.red p,.service-card.blue .card-link,.service-card.gold .card-link,.service-card.red .card-link{display:none}
.service-card.blue .service-icon::after,.service-card.gold .service-icon::after,.service-card.red .service-icon::after{background:linear-gradient(180deg,rgba(4,24,48,.03),rgba(4,24,48,.12));opacity:1}
.service-card.green{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:18px}
.service-card.green .service-number{top:11px}
.service-card.green .service-icon{width:68px;height:68px;margin:0 0 10px;border-radius:15px}
.service-card.green h3{margin:0 0 4px}
.service-card.green p{display:none}
.service-card.green .card-link{position:static}
@media(max-width:620px){.service-card.blue,.service-card.gold,.service-card.red,.service-card.green{min-height:0;height:auto;aspect-ratio:16/9}.service-card.green .service-icon{height:74px;width:74px}}

/* Penjelasan ringkas di atas foto tanpa nomor urut */
.service-card.blue,.service-card.gold,.service-card.red,.service-card.green{aspect-ratio:4/3}
.service-card.blue .service-number,.service-card.gold .service-number,.service-card.red .service-number{display:none}
.service-card.blue p,.service-card.gold p,.service-card.red p{display:block;left:18px;right:18px;bottom:42px;margin:0;color:#fff;font-size:.68rem;line-height:1.35;text-shadow:0 1px 5px rgba(0,0,0,.45)}
.service-card.blue .card-link,.service-card.gold .card-link,.service-card.red .card-link{display:block;left:18px;bottom:16px;color:#fff;font-size:.7rem;text-shadow:0 1px 5px rgba(0,0,0,.45)}
.service-card.blue .service-icon::after,.service-card.gold .service-icon::after,.service-card.red .service-icon::after{background:linear-gradient(180deg,rgba(4,24,48,0) 30%,rgba(4,24,48,.3) 53%,rgba(4,24,48,.96) 100%)}
@media(max-width:620px){.service-card.blue,.service-card.gold,.service-card.red,.service-card.green{aspect-ratio:4/3}.service-card.blue p,.service-card.gold p,.service-card.red p{bottom:48px;font-size:.82rem}.service-card.blue .card-link,.service-card.gold .card-link,.service-card.red .card-link{font-size:.76rem;bottom:18px}}

/* Card dengan foto di atas dan teks terpisah di bawah */
.service-card.blue,.service-card.gold,.service-card.red{display:block;min-height:285px;height:auto;aspect-ratio:auto;padding:0 18px 18px;background:#fff}
.service-card.blue .service-icon,.service-card.gold .service-icon,.service-card.red .service-icon{position:relative;inset:auto;width:calc(100% + 36px);height:150px;margin:0 -18px 16px;border-radius:17px 17px 0 0}
.service-card.blue .service-icon::after,.service-card.gold .service-icon::after,.service-card.red .service-icon::after{display:none}
.service-card.blue p,.service-card.gold p,.service-card.red p{position:static;display:block;margin:0;color:var(--muted);font-size:.76rem;line-height:1.48;text-shadow:none}
.service-card.blue .card-link,.service-card.gold .card-link,.service-card.red .card-link{position:static;display:inline-block;margin-top:14px;color:currentColor;font-size:.72rem;text-shadow:none}
.service-card.green{min-height:285px;height:auto;aspect-ratio:auto}
@media(max-width:620px){.service-card.blue,.service-card.gold,.service-card.red,.service-card.green{min-height:0;height:auto;aspect-ratio:auto}.service-card.blue .service-icon,.service-card.gold .service-icon,.service-card.red .service-icon{height:210px}.service-card.blue p,.service-card.gold p,.service-card.red p{font-size:.84rem}.service-card.blue .card-link,.service-card.gold .card-link,.service-card.red .card-link{font-size:.78rem}}

/* Latar foto gedung untuk halaman layanan utama */
.building-background-page{background-color:#eaf1f7;background-image:linear-gradient(135deg,rgba(238,245,251,.93),rgba(255,250,226,.86)),url('bhp-medan-building.jpeg');background-size:cover;background-position:center top;background-attachment:scroll;background-repeat:no-repeat}
.building-background-page .page-content,.building-background-page .page-hero{background:transparent}
@media(max-width:760px){.building-background-page{background-position:center top}}

/* Foto gedung lebih jernih */
.building-background-page{background-image:linear-gradient(135deg,rgba(224,237,248,.66),rgba(255,246,202,.48)),url('bhp-medan-building.jpeg')}
.building-background-page .survey-choice-panel{background:rgba(255,255,255,.86);backdrop-filter:blur(7px);-webkit-backdrop-filter:blur(7px)}

/* Ikon dan aksen setiap jenis survei */
.survey-choice-panel .survey-option{position:relative;overflow:hidden;grid-template-columns:62px 1fr 30px;background:rgba(255,255,255,.92);transition:transform .25s,border-color .25s,box-shadow .25s}
.survey-choice-panel .survey-option::before{content:"";position:absolute;left:0;top:0;bottom:0;width:5px;background:var(--blue)}
.survey-choice-panel .survey-option-number{position:relative;width:58px;height:58px;font-size:0;border:0;background:#eaf4ff;color:var(--blue);box-shadow:inset 0 0 0 2px rgba(11,95,172,.12)}
.survey-choice-panel .survey-option-number::before{font-size:1.55rem;line-height:1}
.survey-choice-panel .survey-option:nth-child(1) .survey-option-number::before{content:"✓"}
.survey-choice-panel .survey-option:nth-child(2) .survey-option-number::before{content:"🛡"}
.survey-choice-panel .survey-option:nth-child(3) .survey-option-number::before{content:"★"}
.survey-choice-panel .survey-option:nth-child(4) .survey-option-number::before{content:"◷"}
.survey-choice-panel .survey-option:nth-child(2)::before{background:var(--gold)}
.survey-choice-panel .survey-option:nth-child(2) .survey-option-number{background:#fff7d9;color:#a97900;box-shadow:inset 0 0 0 2px rgba(196,145,10,.18)}
.survey-choice-panel .survey-option:nth-child(3)::before{background:#18866f}
.survey-choice-panel .survey-option:nth-child(3) .survey-option-number{background:#e8f7f2;color:#18755f;box-shadow:inset 0 0 0 2px rgba(24,117,95,.15)}
.survey-choice-panel .survey-option:nth-child(4)::before{background:#5748a8}
.survey-choice-panel .survey-option:nth-child(4) .survey-option-number{background:#f0edff;color:#5748a8;box-shadow:inset 0 0 0 2px rgba(87,72,168,.16)}
.survey-choice-panel .survey-option:hover:not(.survey-soon){transform:translateY(-5px);border-color:rgba(11,95,172,.25);box-shadow:0 18px 40px rgba(6,47,83,.14)}
@media(max-width:760px){.survey-choice-panel .survey-option{grid-template-columns:52px 1fr 24px}.survey-choice-panel .survey-option-number{width:50px;height:50px}.survey-choice-panel .survey-option-number::before{font-size:1.3rem}}

/* Tipografi halaman survei */
.survey-page-hero h1{max-width:1120px;line-height:1.06;margin-top:12px;font-size:clamp(2rem,4vw,3.5rem)}
.survey-title-accent{display:block;color:var(--gold);font-style:normal}
.survey-page-hero p{max-width:900px;margin-top:16px;font-size:1rem;line-height:1.7}
.survey-choice-heading h2{max-width:620px;line-height:1.18}
.survey-choice-heading>p{line-height:1.7}
@media(max-width:760px){.survey-page-hero h1{font-size:clamp(1.8rem,8vw,2.45rem)}.survey-page-hero p{font-size:.88rem;line-height:1.6}.survey-title-accent{margin-top:4px}.survey-choice-heading h2{font-size:1.65rem}}

/* Penyempurnaan visual card pilihan survei */
.survey-choice-panel .survey-option{min-height:156px;padding:25px 26px;grid-template-columns:64px 1fr 42px;gap:20px;background-color:rgba(255,255,255,.96);background-image:radial-gradient(circle at 92% 15%,rgba(21,101,181,.08),transparent 26%)}
.survey-choice-panel .survey-option:nth-child(2){background-image:radial-gradient(circle at 92% 15%,rgba(255,199,0,.12),transparent 26%)}
.survey-choice-panel .survey-option:nth-child(3){background-image:radial-gradient(circle at 92% 15%,rgba(24,134,111,.1),transparent 26%)}
.survey-choice-panel .survey-option:nth-child(4){background-image:radial-gradient(circle at 92% 15%,rgba(87,72,168,.12),transparent 28%)}
.survey-choice-panel .survey-option-number{width:62px;height:62px}
.survey-choice-panel .survey-option-number::before{content:""!important;width:29px;height:29px;background:currentColor;mask-repeat:no-repeat;mask-position:center;mask-size:contain;-webkit-mask-repeat:no-repeat;-webkit-mask-position:center;-webkit-mask-size:contain}
.survey-choice-panel .survey-option:nth-child(1) .survey-option-number::before{mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='M9 3h6a2 2 0 0 1 2 2h2a2 2 0 0 1 2 2v13a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V7a2 2 0 0 1 2-2h2a2 2 0 0 1 2-2Zm1 2v2h4V5h-4Zm-2 7 2.2 2.2 5-5 1.4 1.4-6.4 6.4-3.6-3.6L8 12Z'/%3E%3C/svg%3E");-webkit-mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='M9 3h6a2 2 0 0 1 2 2h2a2 2 0 0 1 2 2v13a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V7a2 2 0 0 1 2-2h2a2 2 0 0 1 2-2Zm1 2v2h4V5h-4Zm-2 7 2.2 2.2 5-5 1.4 1.4-6.4 6.4-3.6-3.6L8 12Z'/%3E%3C/svg%3E")}
.survey-choice-panel .survey-option:nth-child(2) .survey-option-number::before{mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='M12 2 4 5v6c0 5.05 3.41 9.74 8 11 4.59-1.26 8-5.95 8-11V5l-8-3Zm0 2.18 6 2.25V11c0 3.89-2.46 7.72-6 8.92C8.46 18.72 6 14.89 6 11V6.43l6-2.25Zm-1 4.32v5l4.25-2.55 1 1.65L11 15.75V8.5h2Z'/%3E%3C/svg%3E");-webkit-mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='M12 2 4 5v6c0 5.05 3.41 9.74 8 11 4.59-1.26 8-5.95 8-11V5l-8-3Zm0 2.18 6 2.25V11c0 3.89-2.46 7.72-6 8.92C8.46 18.72 6 14.89 6 11V6.43l6-2.25Zm-1 4.32v5l4.25-2.55 1 1.65L11 15.75V8.5h2Z'/%3E%3C/svg%3E")}
.survey-choice-panel .survey-option:nth-child(3) .survey-option-number::before{mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='M12 12a5 5 0 1 0 0-10 5 5 0 0 0 0 10Zm0 2c-5.52 0-10 2.24-10 5v3h20v-3c0-2.76-4.48-5-10-5Zm7.5-7.5.62 1.88H22l-1.52 1.1.58 1.9-1.56-1.16-1.56 1.16.58-1.9L17 8.38h1.88l.62-1.88Z'/%3E%3C/svg%3E");-webkit-mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='M12 12a5 5 0 1 0 0-10 5 5 0 0 0 0 10Zm0 2c-5.52 0-10 2.24-10 5v3h20v-3c0-2.76-4.48-5-10-5Zm7.5-7.5.62 1.88H22l-1.52 1.1.58 1.9-1.56-1.16-1.56 1.16.58-1.9L17 8.38h1.88l.62-1.88Z'/%3E%3C/svg%3E")}
.survey-choice-panel .survey-option:nth-child(4) .survey-option-number::before{mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='M12 2 4 5v6c0 5.05 3.41 9.74 8 11 4.59-1.26 8-5.95 8-11V5l-8-3Zm0 2.18 6 2.25V11c0 3.89-2.46 7.72-6 8.92C8.46 18.72 6 14.89 6 11V6.43l6-2.25Zm-1 4.32v5l4.25-2.55 1 1.65L11 15.75V8.5h2Z'/%3E%3C/svg%3E");-webkit-mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='M12 2 4 5v6c0 5.05 3.41 9.74 8 11 4.59-1.26 8-5.95 8-11V5l-8-3Zm0 2.18 6 2.25V11c0 3.89-2.46 7.72-6 8.92C8.46 18.72 6 14.89 6 11V6.43l6-2.25Zm-1 4.32v5l4.25-2.55 1 1.65L11 15.75V8.5h2Z'/%3E%3C/svg%3E")}
.survey-choice-panel .survey-option>b{width:38px;height:38px;display:grid;place-items:center;border-radius:50%;background:#edf5fd;color:var(--blue);font-size:1.15rem;transition:transform .25s,background .25s}
.survey-choice-panel .survey-option:hover:not(.survey-soon)>b{transform:translate(3px,-3px);background:var(--blue);color:#fff}
.survey-choice-panel .survey-option small{letter-spacing:.15em}
.survey-choice-panel .survey-option h3{margin:6px 0 5px;font-size:1.12rem}
.survey-choice-panel .soon-badge{padding:7px 9px;border-radius:999px;letter-spacing:.08em}
@media(max-width:760px){.survey-choice-panel .survey-option{min-height:132px;padding:19px 16px;grid-template-columns:52px 1fr 30px;gap:13px}.survey-choice-panel .survey-option-number{width:50px;height:50px}.survey-choice-panel .survey-option-number::before{width:24px;height:24px}.survey-choice-panel .survey-option>b{width:30px;height:30px}}

/* Foto gedung pada card Tentang Kami */
.about-visual{min-height:0;aspect-ratio:16/9;background-image:linear-gradient(180deg,rgba(5,39,75,.03),rgba(5,39,75,.18)),url('bhp-building-about.jpeg');background-size:125% auto;background-position:center 24%;background-repeat:no-repeat;background-color:#0b568a;border:1px solid rgba(10,94,160,.18);box-shadow:0 22px 48px rgba(6,47,83,.16)}
.about-visual .big-mark{display:none}
.about-visual::before{inset:14px;border-color:rgba(255,255,255,.38);box-shadow:inset 0 0 0 1px rgba(6,47,83,.08)}
@media(max-width:620px){.about-visual{min-height:0;aspect-ratio:16/9;background-size:132% auto;background-position:center 22%}.about-visual::before{inset:9px}.about-visual .quote-card{bottom:-34px}}

/* Hero interaktif untuk halaman layanan */
.interactive-service-page .service-form-hero>.container{display:grid;grid-template-columns:minmax(0,1fr) 170px;align-items:center;gap:38px;min-height:300px;padding:42px 52px}
.survey-landing-page .service-form-hero>.container,.staff-survey-public-page .service-form-hero>.container,.complaint-public-page .service-form-hero>.container{grid-template-columns:minmax(0,1fr)}
.interactive-service-page .service-hero-copy{position:relative;z-index:2;min-width:0}
.interactive-service-page .service-form-hero h1{max-width:1000px;font-size:clamp(2rem,3.7vw,3.25rem);line-height:1.08}
.interactive-service-page .service-form-hero p{max-width:840px;line-height:1.65}
.service-hero-symbol{position:relative;z-index:2;width:154px;height:154px;display:grid;place-items:center;border:1px solid rgba(255,255,255,.24);border-radius:38px;background:linear-gradient(145deg,rgba(255,255,255,.18),rgba(255,255,255,.06));box-shadow:inset 0 1px 0 rgba(255,255,255,.2),0 18px 38px rgba(1,25,50,.18);transform:rotate(3deg);transition:transform .35s,background .35s}
.service-form-hero>.container:hover .service-hero-symbol{transform:rotate(0) translateY(-5px);background:linear-gradient(145deg,rgba(255,203,5,.24),rgba(255,255,255,.08))}
.service-hero-symbol svg{width:76px;height:76px;fill:#fff;filter:drop-shadow(0 8px 14px rgba(1,25,50,.2))}
.complaint-public-page .service-form-hero>.container{background:linear-gradient(130deg,#172f62 0%,#075f86 64%,#138a8b 100%)}
.staff-survey-public-page .service-form-hero>.container{background:linear-gradient(130deg,#172f62 0%,#15528b 62%,#296bb6 100%)}
.service-hero-steps{position:relative;z-index:2;display:flex;align-items:center;flex-wrap:wrap;gap:9px;margin-top:25px;color:#fff}
.service-hero-steps span{display:inline-flex;align-items:center;gap:7px;padding:7px 11px;border:1px solid rgba(255,255,255,.2);border-radius:999px;background:rgba(255,255,255,.09);font-size:.7rem;font-weight:700;backdrop-filter:blur(4px)}
.service-hero-steps span b{width:20px;height:20px;display:grid;place-items:center;border-radius:50%;background:var(--gold);color:var(--navy);font:800 .62rem Manrope}
.service-hero-steps i{width:18px;height:1px;background:rgba(255,255,255,.4)}
.interactive-service-page .service-form-card,.interactive-service-page .survey-choice-panel{background:rgba(255,255,255,.94);backdrop-filter:blur(10px);-webkit-backdrop-filter:blur(10px);box-shadow:0 26px 65px rgba(6,47,83,.18)}
.interactive-service-page .staff-choice label,.interactive-service-page .rating-row,.interactive-service-page .form-field input,.interactive-service-page .form-field select,.interactive-service-page .form-field textarea{transition:transform .2s,border-color .2s,box-shadow .2s,background .2s}
.interactive-service-page .staff-choice label:hover{transform:translateY(-3px);border-color:var(--blue);box-shadow:0 12px 28px rgba(6,47,83,.1)}
.interactive-service-page .rating-row:hover{background:#eef6fc;transform:translateX(3px)}
.interactive-service-page .form-field input:hover,.interactive-service-page .form-field select:hover,.interactive-service-page .form-field textarea:hover{border-color:#8fb7d2}
@media(max-width:760px){.interactive-service-page .service-form-hero>.container{grid-template-columns:1fr;min-height:0;padding:30px 24px}.interactive-service-page .service-form-hero h1{font-size:clamp(1.75rem,8vw,2.35rem)}.service-hero-symbol{position:absolute;right:18px;top:18px;width:68px;height:68px;border-radius:18px;opacity:.38}.service-hero-symbol svg{width:34px;height:34px}.interactive-service-page .page-hero-kicker{padding-right:76px}.service-hero-steps{gap:6px;margin-top:20px}.service-hero-steps span{padding:6px 8px;font-size:.62rem}.service-hero-steps i{display:none}}

/* Pusat Informasi interaktif */
.interactive-information-page .page-content{padding-top:26px}
.interactive-information-page .information-panel{max-width:1160px;padding:0 34px 34px;overflow:visible;border:1px solid rgba(255,255,255,.55);border-radius:28px;background:rgba(246,250,253,.9);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);box-shadow:0 30px 80px rgba(6,47,83,.22)}
.interactive-information-page .information-panel::before{display:none}
.interactive-information-page .information-heading{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:34px;margin:0 -34px 28px;padding:42px 44px;border-radius:27px 27px 22px 22px;text-align:left;background:linear-gradient(125deg,#172f62,#075b96 66%,#1285a2);overflow:hidden}
.interactive-information-page .information-heading::after{content:"";position:absolute;width:280px;height:280px;right:-100px;top:-160px;border:42px solid rgba(255,203,5,.16);border-radius:50%}
.interactive-information-page .information-heading>div,.information-metrics{position:relative;z-index:1}
.interactive-information-page .information-heading h2{max-width:700px;margin:7px 0 8px;font-size:clamp(2rem,4.5vw,3.5rem)}
.interactive-information-page .information-heading p{max-width:680px;font-size:.93rem;line-height:1.65}
.information-metrics{display:grid;grid-template-columns:repeat(3,100px);gap:10px}
.information-metrics span{min-height:92px;padding:14px 8px;display:flex;flex-direction:column;align-items:center;justify-content:center;border:1px solid rgba(255,255,255,.2);border-radius:18px;background:rgba(255,255,255,.1);backdrop-filter:blur(5px);transition:transform .25s,background .25s}
.information-metrics span:hover{transform:translateY(-5px);background:rgba(255,203,5,.18)}
.information-metrics strong{color:#fff;font:800 1.7rem Manrope}
.information-metrics small{margin-top:3px;color:#dcecf7;font-size:.58rem;text-align:center}
.information-section-title{display:flex;align-items:end;justify-content:space-between;gap:24px;margin-bottom:16px;text-align:left}
.information-section-title span{color:var(--navy);font:800 1.05rem Manrope}
.information-section-title p{max-width:480px;margin:0;color:var(--muted);font-size:.74rem}
.interactive-information-page .information-channels{align-items:stretch;margin:0 0 30px;padding:22px 26px;border:1px solid #d8e5ee;border-radius:20px;background:#fff;box-shadow:0 14px 36px rgba(6,47,83,.08)}
.interactive-information-page .social-links{gap:14px}
.interactive-information-page .channel-button{position:relative;width:54px;height:54px;border-radius:16px;box-shadow:0 8px 20px rgba(6,47,83,.16)}
.interactive-information-page .channel-button::after{content:attr(aria-label);position:absolute;left:50%;bottom:-32px;z-index:8;padding:5px 8px;border-radius:6px;background:var(--navy);color:#fff;font:700 .58rem DM Sans;white-space:nowrap;opacity:0;pointer-events:none;transform:translate(-50%,6px);transition:opacity .2s,transform .2s}
.interactive-information-page .channel-button:hover::after,.interactive-information-page .channel-button:focus-visible::after{opacity:1;transform:translate(-50%,0)}
.interactive-information-page .channel-button:hover{transform:translateY(-6px) rotate(-3deg);box-shadow:0 14px 26px rgba(6,47,83,.23)}
.document-section-title{margin-top:4px}
.interactive-information-page .document-links{grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}
.interactive-information-page .document-button{min-height:78px;padding:11px 20px 11px 11px;border:1px solid rgba(255,255,255,.25);border-radius:16px;box-shadow:0 10px 25px rgba(6,47,83,.1);transition:transform .25s,box-shadow .25s,filter .25s}
.interactive-information-page .document-button:last-child{grid-column:1/-1}
.interactive-information-page .document-button:hover{transform:translateY(-6px) scale(1.01);box-shadow:0 18px 34px rgba(6,47,83,.2);filter:saturate(1.1)}
.interactive-information-page .document-icon{border-radius:13px;transition:transform .3s}
.interactive-information-page .document-button:hover .document-icon{transform:rotate(-7deg) scale(1.08)}
.interactive-information-page .document-button b{width:32px;height:32px;display:grid;place-items:center;border-radius:50%;background:rgba(255,255,255,.18);transition:transform .25s}
.interactive-information-page .document-button:hover b{transform:translate(3px,-3px)}
.contact-panel{margin-top:32px;padding:24px 28px;border-radius:20px;background:linear-gradient(120deg,#172f62,#075b96);box-shadow:0 18px 42px rgba(6,47,83,.18)}
.contact-panel .information-section-title span{color:var(--gold)}
.contact-panel .information-section-title p{color:#d3e7f4}
.interactive-information-page .information-contacts{margin:0;padding:17px 0 0;border-top-color:rgba(255,255,255,.18)}
.interactive-information-page .information-contacts .channel-button{border-radius:50%;background:rgba(255,255,255,.13)}
@media(max-width:800px){.interactive-information-page .information-heading{grid-template-columns:1fr;padding:32px 26px}.information-metrics{grid-template-columns:repeat(3,1fr)}.interactive-information-page .document-links{grid-template-columns:1fr}.interactive-information-page .document-button:last-child{grid-column:auto}}
@media(max-width:620px){.interactive-information-page .information-panel{padding:0 15px 20px}.interactive-information-page .information-heading{margin:0 -15px 22px}.information-section-title{align-items:flex-start;flex-direction:column;gap:5px}.interactive-information-page .information-channels{padding:19px 14px}.interactive-information-page .social-links{gap:9px}.interactive-information-page .channel-button{width:47px;height:47px;border-radius:14px}.information-metrics span{min-height:78px;padding:9px 4px}.information-metrics strong{font-size:1.35rem}.contact-panel{padding:21px 17px}.interactive-information-page .document-button{min-height:72px}}

/* Animasi interaktif yang ringan dan aksesibel */
.reveal-enabled .reveal-item{opacity:0;transform:translateY(24px) scale(.985);filter:blur(3px);transition:opacity .65s ease,transform .65s cubic-bezier(.2,.75,.25,1),filter .65s ease;transition-delay:var(--reveal-delay,0ms)}
.reveal-enabled .reveal-item.reveal-visible{opacity:1;transform:none;filter:none}
.service-hero-symbol{animation:service-symbol-float 4.5s ease-in-out infinite}
@keyframes service-symbol-float{0%,100%{translate:0 0}50%{translate:0 -8px}}
@media(prefers-reduced-motion:reduce){.reveal-enabled .reveal-item{opacity:1;transform:none;filter:none;transition:none}.service-hero-symbol{animation:none}.service-card,.survey-option,.document-button,.channel-button,.staff-choice label,.rating-row{transition:none!important}}

/* Notifikasi sukses pengiriman yang selalu terlihat di viewport */
.submission-toast{position:fixed;z-index:100;top:max(18px,env(safe-area-inset-top));left:50%;width:min(560px,calc(100% - 28px));display:grid;grid-template-columns:46px minmax(0,1fr) 34px;align-items:center;gap:13px;padding:15px 14px;border:1px solid rgba(255,255,255,.26);border-radius:16px;background:linear-gradient(135deg,#126b59,#218a70);color:#fff;box-shadow:0 22px 60px rgba(4,35,64,.3);opacity:0;visibility:hidden;transform:translate(-50%,-24px) scale(.97);transition:opacity .25s ease,transform .35s cubic-bezier(.2,.8,.2,1),visibility .25s}
.submission-toast.is-visible{opacity:1;visibility:visible;transform:translate(-50%,0) scale(1)}
.submission-toast:focus-visible{outline:3px solid var(--gold);outline-offset:3px}
.submission-toast-mark{width:46px;height:46px;display:grid;place-items:center;border-radius:50%;background:#fff;color:#16725d;font:800 1.35rem Manrope}
.submission-toast-copy{display:flex;min-width:0;flex-direction:column;line-height:1.4}
.submission-toast-copy>strong{font:800 .96rem Manrope}
.submission-toast-copy>span{font-size:.78rem;color:#e5fff7}
.submission-toast-copy b{color:#fff;letter-spacing:.03em}
.submission-toast-close{width:34px;height:34px;border:0;border-radius:9px;background:rgba(255,255,255,.12);color:#fff;font-size:1.35rem;line-height:1;cursor:pointer}
.submission-toast-close:hover{background:rgba(255,255,255,.24)}
.footer-grid-compact .footer-phone{margin-top:16px!important;color:#cbdceb;font-size:.78rem!important;line-height:1.75!important}.footer-phone strong,.footer-phone a{font-size:inherit}.footer-phone a{color:#fff;font-weight:700}.footer-phone a:hover{text-decoration:underline}
@media(max-width:620px){.submission-toast{top:max(10px,env(safe-area-inset-top));grid-template-columns:40px minmax(0,1fr) 32px;gap:10px;padding:12px;border-radius:13px}.submission-toast-mark{width:40px;height:40px}.submission-toast-copy>strong{font-size:.86rem}.submission-toast-copy>span{font-size:.7rem}}

/* Indikator tarik-untuk-refresh untuk browser mobile dan WebView aplikasi */
.pull-to-refresh{--pull-distance:0px;position:fixed;z-index:110;top:0;left:50%;display:flex;align-items:center;gap:8px;padding:8px 13px;border-radius:0 0 12px 12px;background:#fff;color:var(--navy);box-shadow:0 8px 24px rgba(6,47,83,.18);opacity:0;transform:translate(-50%,calc(var(--pull-distance) - 58px));transition:opacity .16s,transform .16s;pointer-events:none}
.pull-to-refresh.is-pulling{opacity:1}
.pull-to-refresh span{font-size:1.05rem;font-weight:900;line-height:1;transition:transform .2s}
.pull-to-refresh small{white-space:nowrap;font-size:.68rem;font-weight:800}
.pull-to-refresh.is-ready{color:var(--blue)}
.pull-to-refresh.is-ready span{transform:rotate(180deg)}
.pull-to-refresh.is-refreshing{--pull-distance:58px!important;opacity:1}
.pull-to-refresh.is-refreshing span{animation:pull-refresh-spin .7s linear infinite}
@keyframes pull-refresh-spin{to{transform:rotate(360deg)}}
@media(prefers-reduced-motion:reduce){.pull-to-refresh,.pull-to-refresh span{transition:none}.pull-to-refresh.is-refreshing span{animation:none}}

/* Penyempurnaan visual dan interaksi halaman admin */
.admin-shell{background-color:#f1f6fb;background-image:radial-gradient(circle at 8% 8%,rgba(28,90,166,.1),transparent 24rem),radial-gradient(circle at 94% 24%,rgba(255,203,5,.11),transparent 20rem)}
.admin-back-button{position:sticky;top:14px;z-index:18;min-height:44px;gap:9px;margin-bottom:22px;padding:10px 15px;border:1px solid #174f8c;border-radius:10px;background:linear-gradient(135deg,#174f8c,#236bb2);color:#fff;box-shadow:0 10px 26px rgba(6,47,83,.24);font-size:.84rem;font-weight:900}
.admin-back-button svg{width:18px;height:18px}
.admin-back-button:hover{transform:translateX(-3px);border-color:var(--gold);background:var(--gold);color:var(--navy);box-shadow:0 13px 30px rgba(6,47,83,.25)}
.admin-back-button:focus-visible{outline:3px solid rgba(28,90,166,.3);outline-offset:3px}
.admin-panel{transition:transform .25s ease,border-color .25s ease,box-shadow .25s ease}
.admin-panel:hover{border-color:#c8d9e8;box-shadow:0 18px 42px rgba(27,44,93,.1)}
.admin-stats article{position:relative;overflow:hidden;background:linear-gradient(145deg,#fff,#f8fbff)}
.admin-stats article:after{content:"";position:absolute;width:82px;height:82px;right:-30px;top:-34px;border-radius:50%;background:rgba(28,90,166,.08);transition:transform .3s ease}
.admin-stat-link:nth-child(even) article:after{background:rgba(255,203,5,.16)}
.admin-stat-link:hover article:after{transform:scale(1.35)}
.admin-table tbody tr{transition:background .18s ease,transform .18s ease}
.admin-table tbody tr:hover{background:#f0f7fd}
.admin-table tbody tr:hover td:first-child{box-shadow:inset 4px 0 0 var(--gold)}
.panel-heading{background:linear-gradient(90deg,#fff,#f7fbff)}
.panel-heading a,.table-link{display:inline-flex;align-items:center;gap:5px;transition:color .18s,transform .18s}
.panel-heading a:hover,.table-link:hover{color:#123f75;transform:translateX(3px)}
.admin-filter input,.admin-filter select,.staff-admin-form input,.staff-admin-form select,.staff-admin-form textarea,.detail-panel input,.detail-panel select,.detail-panel textarea{transition:border-color .2s,box-shadow .2s,background .2s}
.admin-filter input:focus,.admin-filter select:focus,.staff-admin-form input:focus,.staff-admin-form select:focus,.staff-admin-form textarea:focus,.detail-panel input:focus,.detail-panel select:focus,.detail-panel textarea:focus{outline:0;border-color:var(--blue);background:#fff;box-shadow:0 0 0 4px rgba(28,90,166,.1)}
.admin-alert{border-left:4px solid var(--green);box-shadow:0 8px 22px rgba(25,107,86,.09)}
@media(max-width:620px){.footer-grid-compact .footer-phone{font-size:.66rem!important;line-height:1.55!important}.admin-back-button{top:10px;min-height:42px;padding:9px 13px;font-size:.76rem}}
@media(prefers-reduced-motion:no-preference){.admin-stats>*{animation:admin-card-in .45s both}.admin-stats>*:nth-child(2){animation-delay:.06s}.admin-stats>*:nth-child(3){animation-delay:.12s}.admin-stats>*:nth-child(4){animation-delay:.18s}.admin-panel{animation:admin-card-in .5s both}@keyframes admin-card-in{from{opacity:0;transform:translateY(14px)}to{opacity:1;transform:none}}}

/* Koreksi final tipografi footer dan fokus foto Tentang Kami */
.footer-grid-compact address,.footer-grid-compact .footer-phone,.footer-grid-compact .footer-phone span,.footer-grid-compact .footer-phone a{font-family:inherit;font-size:.78rem;font-weight:400;line-height:1.75}
.footer-grid-compact .footer-phone{margin:10px 0 0!important;color:#cbdceb}.footer-grid-compact .footer-phone a{color:#cbdceb}
.about-visual{background-size:138% auto;background-position:center 70%}
@media(max-width:620px){.footer-grid-compact address,.footer-grid-compact .footer-phone,.footer-grid-compact .footer-phone span,.footer-grid-compact .footer-phone a{font-size:.66rem;line-height:1.55}.about-visual{background-size:148% auto;background-position:center 68%}}

/* Proporsi foto Tentang Kami setara dengan card layanan */
.services.section{padding-bottom:44px}.about.section{padding-top:38px}
.about-visual{min-height:390px;aspect-ratio:auto;background-size:cover;background-position:center center}
@media(max-width:620px){.services.section{padding-bottom:26px}.about.section{padding-top:26px}.about-grid{gap:42px}.about-visual{min-height:340px;aspect-ratio:auto;background-size:cover;background-position:center center}}

/* Hirarki teks footer yang ringkas dan konsisten */
.footer-grid-compact h3{font-size:.86rem}
.footer-grid-compact .footer-phone span{font-weight:800}
.footer-grid-compact .footer-phone a{font-weight:400}
.footer-grid-compact>div:last-child p{font-size:.78rem;line-height:1.55}
.footer-grid-compact>div:last-child p strong{font-size:.72rem;font-weight:800;white-space:nowrap}
@media(max-width:620px){.footer-grid-compact h3{font-size:.76rem}.footer-grid-compact>div:last-child p{font-size:.66rem}.footer-grid-compact>div:last-child p strong{font-size:.61rem}}

/* Maskot sambutan interaktif beranda */
.welcome-mascot{position:fixed;left:8px;bottom:10px;z-index:60;width:170px;height:170px;pointer-events:none}
.mascot-button{position:absolute;right:0;bottom:0;width:165px;height:170px;padding:0;overflow:hidden;border:0;background:transparent;filter:drop-shadow(0 10px 10px rgba(3,30,55,.2));cursor:pointer;pointer-events:auto;transition:transform .25s ease}
.mascot-button:before,.mascot-button:after{content:"";position:absolute;left:50%;border-radius:50%;transform:translateX(-50%)}
.mascot-button:after{z-index:1;bottom:3px;width:124px;height:32px;background:radial-gradient(ellipse at center,#020b13 0 48%,#092b4d 52% 67%,#ffcb05 70% 79%,#164f80 82% 100%);box-shadow:inset 0 7px 11px rgba(0,0,0,.7),0 7px 13px rgba(3,30,55,.25)}
.mascot-button:before{z-index:3;bottom:0;width:130px;height:22px;border:4px solid #ffcb05;border-top-color:#ffe47a;background:transparent;box-shadow:0 3px 0 #0b3157,0 6px 11px rgba(3,30,55,.22);clip-path:inset(44% 0 0)}
.mascot-button:hover{transform:scale(1.04)}
.mascot-button:focus-visible{outline:4px solid rgba(28,90,166,.34);outline-offset:3px}
.mascot-button img{position:absolute;z-index:2;inset:0 0 auto;width:100%;height:195px;display:block;object-fit:contain;object-position:center top;transform:none}
.mascot-message{position:absolute;right:145px;bottom:102px;width:205px;padding:10px 12px;border:1px solid #dbe5ee;border-radius:14px;background:#fff;color:var(--navy);box-shadow:0 9px 22px rgba(6,47,83,.15);opacity:0;visibility:hidden;transform:translate(10px,7px) scale(.96);transform-origin:right bottom;transition:opacity .25s,transform .3s,visibility .25s;pointer-events:auto}
.mascot-message:after{content:"";position:absolute;right:-9px;bottom:18px;width:18px;height:18px;background:#fff;border-right:1px solid #dbe5ee;border-bottom:1px solid #dbe5ee;transform:rotate(-45deg);border-radius:0 0 4px 0}
.welcome-mascot.is-open .mascot-message{opacity:1;visibility:visible;transform:none}
.mascot-message strong,.mascot-message>span{display:block}.mascot-message strong{color:var(--blue);font:800 .92rem Manrope}.mascot-message strong span{display:inline;margin-left:3px}.mascot-message>span{margin-top:2px;font-size:.76rem;line-height:1.4}
.mascot-static{pointer-events:none;cursor:default}
@media(max-width:620px){.welcome-mascot{left:3px;bottom:max(5px,env(safe-area-inset-bottom));width:122px;height:132px}.mascot-button{width:118px;height:132px}.mascot-button img{width:100%;height:148px}.mascot-button:after{bottom:2px;width:86px;height:24px}.mascot-button:before{bottom:0;width:91px;height:17px;border-width:3px}.mascot-message{right:101px;bottom:79px;width:min(178px,calc(100vw - 114px));padding:9px 11px;border-radius:12px}.mascot-message:after{right:-7px;bottom:14px;width:14px;height:14px}.mascot-message strong{font-size:.76rem}.mascot-message>span{font-size:.64rem;line-height:1.35}}
@media(prefers-reduced-motion:reduce){.mascot-button,.mascot-message{transition:none;animation:none}}
/* Hero beranda dengan latar Gedung BHP Medan */
.hero{min-height:650px;background-image:linear-gradient(90deg,rgba(4,35,64,.94) 0%,rgba(5,48,85,.84) 42%,rgba(5,48,85,.46) 70%,rgba(5,48,85,.2) 100%),url("bhp-medan-building.jpeg");background-position:center center;background-size:cover;background-repeat:no-repeat}
.hero-pattern{opacity:.25;mask-image:linear-gradient(to right,black,transparent 48%)}
.hero-accent{display:none}
.hero-grid{min-height:630px;grid-template-columns:minmax(0,760px);justify-content:start}
.hero-copy{position:relative;z-index:2;padding:92px 0 110px}
.hero-copy .eyebrow{color:#ffd34d}
.hero-copy h1{color:#fff;text-shadow:0 3px 18px rgba(0,0,0,.18)}
.hero-copy h1 em{color:#ffd34d}
.hero-copy h1 em:after{background:#fff}
.hero-copy>p{color:#e2edf6;text-shadow:0 2px 10px rgba(0,0,0,.18)}
.hero-copy .button-primary{background:var(--gold);color:var(--navy);box-shadow:0 12px 30px rgba(0,0,0,.2)}
.hero-copy .button-ghost{border-color:rgba(255,255,255,.62);background:rgba(255,255,255,.12);color:#fff;backdrop-filter:blur(8px)}
.hero-copy .button-ghost:hover{background:#fff;color:var(--navy)}
.hero-visual{display:none}
@media(max-width:760px){.hero{min-height:610px;background-image:linear-gradient(90deg,rgba(4,35,64,.94),rgba(5,48,85,.72)),url("bhp-medan-building.jpeg");background-position:58% center}.hero-grid{min-height:590px}.hero-copy{padding:72px 0 100px}.hero-copy h1{font-size:clamp(2.45rem,12vw,3.35rem)}.hero-copy>p{font-size:1rem}}

/* Lapisan responsif final: ponsel dan tablet */
html{overflow-x:hidden;-webkit-text-size-adjust:100%}
body{overflow-wrap:anywhere}
img,svg,video,canvas{max-width:100%}
button,input,select,textarea{font:inherit}

@media(max-width:900px){
  .site-header{height:72px}
  .nav-wrap{position:relative}
  .brand-logo{width:48px;height:48px}
  .menu-toggle{width:44px;height:44px;display:grid;place-content:center;border-radius:12px;cursor:pointer}
  .menu-toggle:focus-visible{outline:3px solid rgba(21,101,181,.25)}
  .main-nav{top:72px;z-index:30;gap:5px;padding:12px 14px 18px;border-top:1px solid var(--line);box-shadow:0 18px 35px rgba(6,47,83,.16)}
  .main-nav a{width:100%;min-height:44px;display:flex;align-items:center;justify-content:center;border-radius:10px}
  .main-nav a:hover,.main-nav a.active{background:#edf5fc}
  .admin-main{width:min(100% - 24px,1200px);padding:28px 0 60px}
  .admin-stats{grid-template-columns:repeat(2,minmax(0,1fr))}
}

@media(max-width:620px){
  .container{width:min(100% - 28px,1160px)}
  .brand{gap:9px;min-width:0}
  .brand-text{min-width:0}
  .brand-text{flex:1}
  .brand-text strong{max-width:none;overflow:visible;text-overflow:clip;white-space:nowrap;font-size:clamp(.75rem,3.55vw,.88rem);letter-spacing:-.025em}
  .brand-text small{font-size:.62rem}
  .hero{min-height:calc(100svh - 72px)}
  .hero-grid{min-height:calc(100svh - 72px)}
  .hero-copy{padding:64px 0 76px}
  .hero-copy h1{font-size:clamp(2.15rem,11vw,3rem);line-height:1.05}
  .hero-actions{display:grid;grid-template-columns:1fr;gap:10px}
  .hero-actions .button{min-height:48px}
  .section{padding:56px 0}
  .section-heading h2,.about-copy h2{font-size:clamp(1.75rem,8vw,2.3rem)}
  .service-grid{gap:16px}
  .service-card{width:100%}
  .about-visual .quote-card{position:relative;right:auto;left:auto;bottom:auto;width:calc(100% - 24px);margin:-18px auto 0}
  .footer-grid{gap:26px}
  .service-back-button{min-height:44px}
  .interactive-service-page .service-form-hero>.container{padding:28px 20px}
  .interactive-service-page .service-form-hero h1{font-size:clamp(1.65rem,8vw,2.15rem)}
  .service-hero-steps{align-items:stretch;flex-direction:column}
  .service-hero-steps span{min-height:38px}
  .staff-survey.service-form-card,.complaint-form.service-form-card{padding:24px 15px}
  .form-grid{grid-template-columns:1fr!important}
  .form-field input,.form-field select,.form-field textarea{width:100%;min-height:48px;font-size:16px}
  .form-field textarea{min-height:130px}
  .button{min-height:44px}
  .rating-row{padding:16px 10px}
  .rating-options{display:grid;grid-template-columns:repeat(5,minmax(42px,1fr));gap:5px}
  .rating-options label{min-width:42px;min-height:44px}
  .survey-choice-panel .survey-option{grid-template-columns:46px minmax(0,1fr) 28px;gap:11px;padding:17px 13px}
  .survey-choice-panel .survey-option-number{width:46px;height:46px}
  .survey-choice-panel .survey-option h3{font-size:1rem}
  .survey-choice-panel .survey-option p{font-size:.76rem}
  .information-metrics{grid-template-columns:1fr}
  .interactive-information-page .information-channels{align-items:flex-start;flex-direction:column}
  .interactive-information-page .social-links{flex-wrap:wrap}
  .admin-topbar{overflow-x:auto;scrollbar-width:none}
  .admin-nav{min-width:max-content}
  .admin-nav a{min-height:38px;display:flex;align-items:center}
  .admin-stats{grid-template-columns:1fr}
  .admin-heading,.panel-heading{align-items:flex-start;flex-direction:column;gap:8px}
  .admin-table{min-width:680px}
  .table-scroll{-webkit-overflow-scrolling:touch;overscroll-behavior-inline:contain}
  .staff-profile-heading{align-items:flex-start;flex-direction:column}
  .staff-summary{grid-template-columns:1fr}
}

/* Pilihan survei langsung tampil setelah hero tanpa heading berulang. */
.survey-landing-page .survey-choice-panel{padding-top:26px}
@media(max-width:760px){.survey-landing-page .survey-choice-panel{padding-top:18px}}

/* Maskot beranda tetap ringkas agar tidak menutupi menu layanan. */
.home-app-page .welcome-mascot{left:4px;bottom:0;transform:scale(.96);transform-origin:left bottom}
@media(max-width:620px){
  .home-app-page .app-launcher{padding-bottom:max(150px,calc(135px + env(safe-area-inset-bottom)))}
  .home-app-page .welcome-mascot{left:2px;bottom:0;transform:scale(1)}
  .home-app-page .mascot-message{right:104px;bottom:82px;width:min(172px,calc(100vw - 118px))}
}

/* Statistik dashboard dikelompokkan berdasarkan jenis layanan. */
.dashboard-overview-grid .admin-welcome{border-top:0}
.dashboard-stat-groups{display:grid;grid-template-columns:minmax(0,3fr) minmax(0,2fr);gap:12px;margin-bottom:16px}
.dashboard-stat-group{min-width:0;padding:14px;border:1px solid #d7e2ec;border-radius:16px;background:rgba(255,255,255,.72);box-shadow:0 9px 24px rgba(27,44,93,.05)}
.dashboard-stat-group-heading{display:flex;align-items:baseline;gap:9px;margin:0 2px 11px}
.dashboard-stat-group-heading span{color:var(--navy);font:800 .85rem Manrope,sans-serif}
.dashboard-stat-group-heading small{color:var(--muted);font-size:.59rem}
.dashboard-stat-group .admin-stats{display:grid;margin:0;gap:9px}
.complaint-stat-group .admin-stats{grid-template-columns:repeat(3,minmax(0,1fr))}
.survey-stat-group .admin-stats{grid-template-columns:repeat(2,minmax(0,1fr))}
.dashboard-stat-group .admin-stats article{min-height:102px;border-top:0!important;border-left:3px solid var(--blue)!important}
.complaint-stat-group .admin-stats article{border-left-color:var(--gold)!important}
@media(max-width:1050px){.dashboard-stat-groups{grid-template-columns:1fr}.complaint-stat-group .admin-stats{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:620px){
  .dashboard-stat-group{padding:12px 10px}
  .dashboard-stat-group-heading{align-items:flex-start;flex-direction:column;gap:1px}
  .complaint-stat-group .admin-stats,.survey-stat-group .admin-stats{grid-template-columns:repeat(2,minmax(0,1fr))}
  .complaint-stat-group .admin-stat-link:last-child{grid-column:1/-1}
}

/* Dashboard: hero satu baris dan enam metrik dalam dua kelompok. */
.admin-dashboard-page .admin-main{width:calc(100% - 40px);max-width:none}
.dashboard-overview-grid{display:block}
.dashboard-overview-grid .admin-welcome{width:100%;min-height:128px}
.dashboard-stat-groups{grid-template-columns:repeat(2,minmax(0,1fr))}
.complaint-stat-group .admin-stats,.survey-stat-group .admin-stats{grid-template-columns:repeat(3,minmax(0,1fr))}
@media(max-width:1050px){.dashboard-stat-groups{grid-template-columns:1fr}}
@media(max-width:620px){
  .admin-dashboard-page .admin-main{width:calc(100% - 24px)}
  .complaint-stat-group .admin-stats,.survey-stat-group .admin-stats{grid-template-columns:repeat(2,minmax(0,1fr))}
  .complaint-stat-group .admin-stat-link:last-child,.survey-stat-group .admin-stat-link:last-child{grid-column:1/-1}
}

/* Ukuran banner Dashboard sama dengan banner Pengaduan dan Survei. */
.admin-dashboard-page .dashboard-overview-grid{margin-bottom:32px}
.admin-dashboard-page .dashboard-overview-grid .admin-welcome{min-height:180px;padding:34px 38px;border-radius:22px}
.admin-dashboard-page .dashboard-overview-grid .admin-welcome h1{margin:6px 0 5px;font-size:2.35rem}
.admin-dashboard-page .dashboard-overview-grid .admin-welcome p{margin:0;font-size:1rem}
@media(max-width:620px){
  .admin-dashboard-page .dashboard-overview-grid{margin-bottom:24px}
  .admin-dashboard-page .dashboard-overview-grid .admin-welcome{min-height:0;padding:28px 21px;border-radius:17px}
  .admin-dashboard-page .dashboard-overview-grid .admin-welcome h1{font-size:1.9rem}
  .admin-dashboard-page .dashboard-overview-grid .admin-welcome p{font-size:.82rem}
}

/* Detail interaktif untuk titik grafik dashboard. */
.admin-dashboard-page .dashboard-overview-grid,.admin-dashboard-page .dashboard-stat-groups{width:100%}
.admin-dashboard-page .dashboard-stat-group{padding:0;border:0;background:transparent;box-shadow:none}
.admin-dashboard-page .dashboard-stat-groups{gap:12px}
.admin-dashboard-page .dashboard-stat-group .admin-stats{width:100%;gap:12px}
.admin-dashboard-page .dashboard-stat-group .admin-stat-link,.admin-dashboard-page .dashboard-stat-group article{width:100%}
.admin-dashboard-page .survey-stat-group .admin-stats span,
.admin-dashboard-page .survey-stat-group .admin-stats small,
.admin-dashboard-page .survey-stat-group .admin-stats .stat-action{color:var(--blue)}
.chart-wrap canvas{border-radius:10px;touch-action:manipulation}
.chart-wrap canvas:focus-visible{outline:3px solid rgba(28,90,166,.28);outline-offset:3px}
.chart-point-detail{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin-top:10px;padding:10px;border:1px solid #d8e4ee;border-radius:12px;background:#f6f9fc}
.chart-point-detail[hidden]{display:none!important}
.chart-point-detail>div{padding:8px 12px;border-radius:9px;background:#fff}
.chart-point-detail span,.chart-point-detail strong{display:block}
.chart-point-detail span{color:var(--muted);font-size:.61rem;font-weight:700}
.chart-point-detail strong{margin-top:2px;color:var(--navy);font:800 1rem Manrope,sans-serif}
.chart-detail-complaint{border-left:3px solid var(--red)}
.chart-detail-survey{border-left:3px solid var(--blue)}
@media(max-width:560px){.chart-point-detail{grid-template-columns:1fr 1fr}.chart-point-detail>div:first-child{grid-column:1/-1}}

@media(max-width:380px){
  .brand-text strong{max-width:none;font-size:clamp(.7rem,3.55vw,.76rem)}
  .container{width:min(100% - 20px,1160px)}
  .rating-options{grid-template-columns:repeat(5,minmax(38px,1fr))}
}

/* Penyempurnaan tata letak mobile beranda */
@media(max-width:900px){
  .main-nav{left:auto;right:14px;width:min(220px,calc(100vw - 28px));align-items:stretch;border:1px solid var(--line);border-radius:0 0 15px 15px}
  .main-nav a{justify-content:flex-start;padding:0 14px}
}

@media(max-width:620px){
  .hero-actions{display:grid;grid-template-columns:minmax(0,1.18fr) minmax(0,1fr);gap:8px}
  .hero-actions .button{width:100%;min-width:0;padding:12px 9px;font-size:.68rem;white-space:nowrap}
  .hero-actions .install-app:not([hidden]){grid-column:1/-1}
  .footer-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));align-items:start;column-gap:20px;row-gap:26px}
  .footer-grid>div{min-width:0}
  .footer-grid>div:first-child{grid-column:1/-1}
  .footer-grid h3{margin-bottom:12px}
  .footer-grid a,.footer-grid p{font-size:.72rem;line-height:1.65}
  .brand-footer .brand-text strong{max-width:none;white-space:normal}
  .footer-bottom{display:flex;align-items:flex-start;flex-direction:row;justify-content:space-between;gap:16px}
  .footer-bottom p{max-width:48%;font-size:.64rem}
}

@media(max-width:360px){
  .hero-actions .button{font-size:.62rem;padding-inline:6px}
  .footer-grid{column-gap:14px}
}

/* Tentang kami dan footer ringkas */
.about-visual .quote-card{right:22px;bottom:20px;width:min(330px,calc(100% - 44px));padding:18px 20px;font-size:.86rem;line-height:1.45}
.about-copy h2{margin-top:0}
.footer-grid-compact{grid-template-columns:minmax(0,1.35fr) minmax(220px,.65fr);gap:70px}
.footer-grid-compact h3{margin:22px 0 9px}
.footer-grid-compact address{color:#cbdceb;font-style:normal;font-size:.78rem;line-height:1.75}

@media(max-width:620px){
  .about-visual{display:flex;align-items:flex-end;padding:12px}
  .about-visual .quote-card{position:relative;right:auto;bottom:auto;left:auto;width:min(245px,82%);margin:0;padding:11px 13px;font-size:.66rem;line-height:1.35;box-shadow:0 8px 22px rgba(6,47,83,.18)}
  .footer-grid.footer-grid-compact{grid-template-columns:minmax(0,1.35fr) minmax(105px,.65fr);column-gap:18px;row-gap:0}
  .footer-grid.footer-grid-compact>div:first-child{grid-column:auto}
  .footer-grid-compact .brand{align-items:flex-start}
  .footer-grid-compact .brand-logo{width:42px;height:42px}
  .footer-grid-compact .brand-text strong{font-size:.67rem}
  .footer-grid-compact h3{margin:18px 0 7px;font-size:.76rem}
  .footer-grid-compact address,.footer-grid-compact p{font-size:.66rem;line-height:1.55}
}

/* Pusat informasi: hero ringkas dan seluruh media sosial satu baris */
.interactive-information-page .information-heading{grid-template-columns:minmax(0,1fr)}
.interactive-information-page .information-heading>div{max-width:780px}
@media(max-width:620px){
  .interactive-information-page .information-heading{padding:28px 21px}
  .interactive-information-page .information-heading h2{font-size:clamp(1.75rem,8.5vw,2.25rem);line-height:1.08}
  .interactive-information-page .information-heading p{font-size:.78rem}
  .interactive-information-page .social-links{width:100%;display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:6px}
  .interactive-information-page .social-links .channel-button{width:100%;height:auto;min-width:0;aspect-ratio:1;border-radius:12px}
  .interactive-information-page .social-links .channel-button img,.interactive-information-page .social-links .channel-button svg{width:21px;height:21px}
}

/* Kurangi card bertingkat pada Pusat Informasi */
.interactive-information-page .information-channels{padding:10px 0 25px;border:0;border-bottom:1px solid #d8e5ee;border-radius:0;background:transparent;box-shadow:none}
.interactive-information-page .contact-panel{padding:24px 0 0;border-top:1px solid #d8e5ee;border-radius:0;background:transparent;box-shadow:none}
.interactive-information-page .contact-panel .information-section-title span{color:var(--navy)}
.interactive-information-page .contact-panel .information-section-title p{color:var(--muted)}
.interactive-information-page .information-contacts{border-top-color:#d8e5ee}
.interactive-information-page .information-contacts .channel-button{background:var(--blue)}

/* Alur layanan tetap ringkas dalam satu baris */
@media(max-width:620px){
  .complaint-public-page .service-hero-steps,.staff-survey-public-page .service-hero-steps{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:5px}
  .complaint-public-page .service-hero-steps span,.staff-survey-public-page .service-hero-steps span{min-width:0;min-height:36px;padding:5px 6px;justify-content:flex-start;font-size:.54rem;line-height:1.2;white-space:nowrap}
  .complaint-public-page .service-hero-steps span b,.staff-survey-public-page .service-hero-steps span b{width:18px;height:18px;flex:none}
  .complaint-public-page .service-hero-steps i,.staff-survey-public-page .service-hero-steps i{display:none}
}

/* Dua petugas per baris dan legenda skala yang padat */
@media(max-width:620px){
  .staff-list{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
  .staff-choice label{min-height:190px;padding:12px 7px;display:flex;align-items:center;justify-content:center;flex-direction:column;gap:9px;text-align:center}
  .staff-choice .staff-photo{width:104px;height:104px}
  .staff-choice label>span:last-child{min-width:0;width:100%}
  .staff-choice strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:.76rem}
  .staff-choice small{font-size:.61rem}
  .rating-scale{padding:14px 8px}
  .rating-scale>div{grid-template-columns:repeat(5,minmax(0,1fr));gap:3px}
  .rating-scale span{min-width:0;align-items:center;text-align:center;font-size:.52rem;line-height:1.2}
  .rating-scale b{min-height:18px;font-size:.64rem;letter-spacing:-.08em;white-space:nowrap}
}

/* Seluruh arti skala 1–5 tetap satu baris pada mobile */
@media(max-width:620px){
  .rating-scale>div{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:2px}
  .rating-scale span,.rating-scale span:last-child{grid-column:auto;min-width:0;padding:0 1px}
  .rating-scale b{font-size:clamp(.53rem,2.5vw,.68rem)}
  .rating-scale span{font-size:clamp(.43rem,1.9vw,.54rem);overflow-wrap:normal;word-break:normal}
}

/* Hilangkan kilatan biru bawaan Android/WebView ketika elemen disentuh. */
a,button,[role="button"],label,input,select,textarea,.service-card,.survey-option,.staff-choice,.mascot-button{
  -webkit-tap-highlight-color:transparent;
}
a,button,[role="button"],.service-card,.survey-option,.staff-choice,.mascot-button{
  touch-action:manipulation;
}

/* Alur proses berbentuk timeline, bukan tombol. */
.complaint-public-page .service-hero-steps,
.staff-survey-public-page .service-hero-steps{
  gap:13px;
  cursor:default;
  user-select:none;
}
.complaint-public-page .service-hero-steps span,
.staff-survey-public-page .service-hero-steps span{
  gap:8px;
  padding:0;
  border:0;
  border-radius:0;
  background:transparent;
  backdrop-filter:none;
  font-size:.75rem;
  letter-spacing:.01em;
}
.complaint-public-page .service-hero-steps span b,
.staff-survey-public-page .service-hero-steps span b{
  width:25px;
  height:25px;
  border:2px solid rgba(255,203,5,.82);
  background:transparent;
  color:var(--gold);
  font-size:.67rem;
}
.complaint-public-page .service-hero-steps i,
.staff-survey-public-page .service-hero-steps i{
  width:32px;
  background:rgba(255,255,255,.32);
}
@media(max-width:620px){
  .complaint-public-page .service-hero-steps,
  .staff-survey-public-page .service-hero-steps{gap:7px}
  .complaint-public-page .service-hero-steps span,
  .staff-survey-public-page .service-hero-steps span{min-height:0;padding:0;gap:5px;justify-content:center;font-size:.53rem}
  .complaint-public-page .service-hero-steps span b,
  .staff-survey-public-page .service-hero-steps span b{width:19px;height:19px;border-width:1.5px;font-size:.55rem}
}

/* Sistem visual final area admin — selaras dengan website publik BHP Medan. */
.admin-shell{
  background-color:#f3f7fb;
  background-image:radial-gradient(circle at 5% 4%,rgba(28,90,166,.1),transparent 25rem),radial-gradient(circle at 96% 14%,rgba(255,203,5,.12),transparent 20rem);
}
.admin-topbar{
  position:sticky;
  top:0;
  z-index:45;
  min-height:78px;
  border-bottom:3px solid var(--gold);
  background:rgba(255,255,255,.96);
  box-shadow:0 8px 28px rgba(27,44,93,.09);
  backdrop-filter:blur(14px);
  -webkit-backdrop-filter:blur(14px);
}
.admin-nav a{padding:9px 13px;border-radius:9px;transition:color .2s,background .2s,transform .2s}
.admin-nav a:hover{background:#f1f6fb;transform:translateY(-1px)}
.admin-nav a.active{background:#eaf3fc;color:var(--blue)}
.admin-nav a.active:after{bottom:-13px;height:3px}
.admin-main{width:min(1240px,calc(100% - 40px));padding-top:34px}
.admin-welcome,.admin-page-banner,.staff-profile-heading{
  border:1px solid rgba(255,255,255,.18);
  border-top:4px solid var(--gold);
  background:linear-gradient(125deg,#172f62 0%,#15558c 62%,#08758e 100%);
}
.admin-welcome:before,.admin-page-banner:before,.staff-profile-heading:before{
  content:"";
  position:absolute;
  width:150px;
  height:150px;
  right:70px;
  bottom:-105px;
  border:24px solid rgba(255,255,255,.06);
  border-radius:50%;
}
.admin-stats{gap:18px}
.admin-stats article{
  min-height:158px;
  padding:23px 24px;
  border:0;
  border-left:5px solid var(--blue);
  border-top:0;
  border-radius:16px;
  box-shadow:0 12px 30px rgba(27,44,93,.08);
}
.admin-stat-link:nth-child(2) article{border-left-color:var(--gold)}
.admin-stat-link:nth-child(3) article{border-left-color:var(--green)}
.admin-stat-link:nth-child(4) article{border-left-color:#7557b7}
.admin-panel{border:1px solid rgba(205,218,231,.85);border-radius:18px;box-shadow:0 14px 36px rgba(27,44,93,.07)}
.panel-heading{min-height:67px;padding:19px 24px;background:linear-gradient(90deg,#fff,#f4f8fc)}
.panel-heading h2{font-size:1.08rem}
.admin-table th{padding-block:13px;background:#edf4fa;color:#274368}
.admin-table td{padding-block:15px}
.admin-table tbody tr:nth-child(even){background:#fbfdff}
.admin-table tbody tr:hover{background:#eef6fd}
.table-link{padding:6px 10px;border-radius:8px;background:#eaf3fc;color:var(--blue)}
.table-link:hover{background:var(--blue);color:#fff;transform:none}
.admin-filter{
  margin-bottom:18px;
  padding:16px;
  border:1px solid var(--line);
  border-radius:15px;
  background:#fff;
  box-shadow:0 9px 25px rgba(27,44,93,.06);
}
.admin-filter .button,.staff-admin-form .button{border:0;background:linear-gradient(135deg,var(--blue),#2475bb);box-shadow:0 8px 18px rgba(28,90,166,.2)}
.admin-filter>a{padding:9px 11px;border-radius:8px;color:var(--muted);font-size:.74rem;font-weight:800}
.admin-list-section{border:0;background:transparent;padding:0}
.status-badge{padding:5px 10px;border-radius:8px;letter-spacing:.02em}

@media(max-width:760px){
  .admin-main{width:min(100% - 24px,1240px);padding-top:22px;padding-bottom:108px}
  .admin-topbar{min-height:66px;padding:8px 12px;border-bottom-width:2px}
  .admin-nav{position:fixed!important;left:0;right:0;bottom:0;z-index:70;display:grid;grid-template-columns:repeat(3,1fr);gap:4px;padding:8px 8px max(8px,env(safe-area-inset-bottom));border-top:1px solid var(--line);background:rgba(255,255,255,.97);box-shadow:0 -8px 25px rgba(27,44,93,.12);backdrop-filter:blur(12px)}
  .admin-nav a{padding:9px 4px;text-align:center;font-size:.65rem}
  .admin-nav a.active:after{left:35%;right:35%;top:-8px;bottom:auto}
  .admin-welcome,.admin-page-banner{border-radius:17px;padding:24px 20px}
  .admin-stats{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
  .admin-stats article{min-height:132px;padding:17px 15px}
  .admin-stats strong{font-size:1.65rem}
  .admin-panel{border-radius:15px}
  .panel-heading{padding:16px}
  .admin-filter{padding:13px}
}

.admin-login{
  position:relative;
  background-image:linear-gradient(rgba(6,47,83,.78),rgba(23,47,98,.84)),url('bhp-building-about.jpeg');
  background-position:center;
  background-size:cover;
}
.admin-login:before{content:"";position:fixed;inset:0;background:radial-gradient(circle at 82% 15%,rgba(255,203,5,.18),transparent 22rem);pointer-events:none}
.admin-login .login-card{position:relative;border:1px solid rgba(255,255,255,.65);border-top:5px solid var(--gold);border-radius:22px;box-shadow:0 28px 70px rgba(2,25,48,.3)}

/* Ringkasan operasional dashboard admin. */
.admin-operational-grid{display:grid;grid-template-columns:1.1fr .9fr .9fr;gap:18px;margin-bottom:20px}
.admin-operational-grid .admin-panel{min-width:0;margin-top:0;overflow:hidden}
.admin-operational-grid .panel-heading{min-height:72px;padding:16px 19px}
.admin-operational-grid .panel-heading .kicker,.complaint-status-panel .panel-heading .kicker{font-size:.56rem}
.admin-operational-grid .panel-heading h2,.complaint-status-panel .panel-heading h2{margin-top:2px}
.attention-list{display:grid;padding:8px 18px 16px}
.attention-list>a{display:grid;grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:11px;padding:12px 2px;border-bottom:1px solid #edf2f6}
.attention-list>a:last-child{border-bottom:0}
.attention-list>a:hover strong{color:var(--blue)}
.attention-list>a>span:nth-child(2){min-width:0}
.attention-list strong,.attention-list small{display:block}
.attention-list strong{color:var(--navy);font-size:.76rem}.attention-list small{color:var(--muted);font-size:.62rem}
.attention-list>a>b{min-width:30px;text-align:right;color:var(--navy);font:800 1.35rem Manrope}
.attention-icon{width:32px;height:32px;display:grid;place-items:center;border-radius:10px;font-weight:900}
.attention-icon.is-new{color:#9b6500;background:#fff3d4}.attention-icon.is-processing{color:var(--blue);background:#eaf5fc}
.month-metrics{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;padding:20px 16px 24px;text-align:center}
.month-metrics div{padding:14px 5px;border-radius:12px;background:#f3f7fb}
.month-metrics strong,.month-metrics span{display:block}.month-metrics strong{color:var(--blue);font:800 1.55rem Manrope}.month-metrics span{margin-top:2px;color:var(--muted);font-size:.6rem;font-weight:700}
.quick-admin-actions{display:grid;gap:8px;padding:17px 18px 20px}
.quick-admin-actions a{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:11px 13px;border:1px solid #dbe5ef;border-radius:10px;color:var(--navy);background:#f9fbfd;font-size:.7rem;font-weight:800;transition:.2s}
.quick-admin-actions a span{color:var(--blue);font-size:.95rem}.quick-admin-actions a:hover{border-color:var(--gold);background:#fff9dc;transform:translateX(2px)}
.complaint-status-panel{margin:0 0 20px}
.complaint-status-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;padding:18px 20px 22px}
.status-summary{position:relative;overflow:hidden;display:flex;align-items:center;justify-content:space-between;padding:15px 17px;border-radius:12px;background:#f4f7fa}
.status-summary:before{content:"";position:absolute;inset:0 auto 0 0;width:4px;background:#9aabb9}
.status-summary span{color:var(--muted);font-size:.68rem;font-weight:800}.status-summary strong{color:var(--navy);font:800 1.4rem Manrope}
.status-summary-new:before{background:#d6a500}.status-summary-processing:before{background:var(--blue)}.status-summary-resolved:before{background:var(--green)}.status-summary-rejected:before{background:var(--red)}
.status-summary:hover{background:#edf4fa}
@media(max-width:1000px){.admin-operational-grid{grid-template-columns:1fr 1fr}.admin-quick-panel{grid-column:1/-1}.quick-admin-actions{grid-template-columns:repeat(3,1fr)}}
@media(max-width:620px){.admin-operational-grid{grid-template-columns:1fr;gap:12px}.admin-quick-panel{grid-column:auto}.quick-admin-actions{grid-template-columns:1fr}.complaint-status-grid{grid-template-columns:repeat(2,1fr);gap:8px;padding:13px}.status-summary{padding:12px 13px}.month-metrics{padding:15px 12px 18px}.month-metrics strong{font-size:1.3rem}}

/* Dashboard ringkas dengan palet utama biru dan kuning. */
.admin-stats .admin-stat-link:nth-child(odd) article{border-left-color:var(--blue)}
.admin-stats .admin-stat-link:nth-child(even) article{border-left-color:var(--gold)}
.admin-stats .admin-stat-link:nth-child(odd) article:after{background:rgba(28,90,166,.08)}
.admin-stats .admin-stat-link:nth-child(even) article:after{background:rgba(255,203,5,.15)}
.admin-operational-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}
.admin-operational-grid>.admin-panel{border-top:4px solid var(--blue)}
.admin-operational-grid>.admin-panel:nth-child(even){border-top-color:var(--gold)}
.month-metrics div{border:1px solid #dbe7f1;background:#f5f9fd}
.month-metrics div:nth-child(2){border-color:#f0dfa0;background:#fffaf0}
.month-metrics div:nth-child(2) strong{color:#a77d00}
@media(max-width:620px){.admin-operational-grid{grid-template-columns:1fr}}

/* Proporsi ringkas untuk kartu angka dashboard. */
.admin-welcome{padding:23px 28px;margin-bottom:20px}
.admin-welcome h1{font-size:2rem}
.admin-welcome p{margin-top:1px;font-size:.82rem}
.admin-stats{gap:12px;margin-bottom:16px}
.admin-stats article{min-height:108px;padding:15px 17px;border-left-width:4px;border-radius:13px}
.admin-stats span{font-size:.68rem}
.admin-stats strong{font-size:1.55rem;line-height:1.2}
.admin-stats .stat-type,.admin-stats .stat-action{margin-top:4px;font-size:.59rem}
.admin-stats article:after{width:58px;height:58px;right:-23px;top:-25px}
.admin-operational-grid{gap:12px;margin-bottom:16px}
.admin-operational-grid .panel-heading{min-height:58px;padding:12px 16px}
.admin-operational-grid .panel-heading h2{font-size:.92rem}
.attention-list{padding:4px 15px 10px}
.attention-list>a{grid-template-columns:29px minmax(0,1fr) auto;gap:9px;padding:9px 1px}
.attention-icon{width:28px;height:28px;border-radius:8px;font-size:.76rem}
.attention-list strong{font-size:.7rem}.attention-list small{font-size:.57rem}
.attention-list>a>b{font-size:1.15rem}
.month-metrics{gap:7px;padding:13px 13px 16px}
.month-metrics div{padding:9px 4px;border-radius:9px}
.month-metrics strong{font-size:1.25rem}.month-metrics span{font-size:.55rem}
@media(max-width:760px){
  .admin-welcome{padding:20px;margin-bottom:16px}
  .admin-welcome h1{font-size:1.65rem}
  .admin-stats{gap:8px}
  .admin-stats article{min-height:98px;padding:13px 12px}
  .admin-stats strong{font-size:1.38rem}
}

/* Ringkasan operasional satu baris tanpa kartu-kartu besar. */
.admin-operation-strip{display:flex;align-items:stretch;margin:0 0 16px;border-top:4px solid var(--gold);overflow:hidden}
.operation-strip-title{width:210px;flex:none;display:flex;justify-content:center;flex-direction:column;padding:15px 18px;background:#f5f9fd;border-right:1px solid var(--line)}
.operation-strip-title .kicker{font-size:.55rem}.operation-strip-title strong{margin-top:2px;color:var(--navy);font-size:.78rem}
.operation-strip-items{min-width:0;flex:1;display:grid;grid-template-columns:repeat(5,minmax(0,1fr))}
.operation-strip-items a{min-width:0;display:flex;align-items:center;justify-content:center;flex-direction:column;padding:13px 10px;border-right:1px solid #e7edf3;text-align:center;transition:background .2s}
.operation-strip-items a:last-child{border-right:0}
.operation-strip-items a:hover{background:#fff9e4}
.operation-strip-items strong{color:var(--blue);font:800 1.35rem/1.1 Manrope}
.operation-strip-items a:nth-child(even) strong{color:#a77d00}
.operation-strip-items span{margin-top:4px;color:var(--muted);font-size:.58rem;font-weight:800;white-space:nowrap}
@media(max-width:760px){
  .admin-operation-strip{display:block}
  .operation-strip-title{width:auto;padding:11px 13px;border-right:0;border-bottom:1px solid var(--line)}
  .operation-strip-items{display:flex;overflow-x:auto;scrollbar-width:thin;scroll-snap-type:x proximity}
  .operation-strip-items a{min-width:112px;scroll-snap-align:start;padding:11px 8px}
  .operation-strip-items strong{font-size:1.2rem}
}

/* Seluruh angka dashboard dalam satu baris yang padat. */
[hidden]{display:none!important}
.admin-welcome{min-height:0;padding:18px 24px;margin-bottom:14px}
.admin-welcome h1{margin:2px 0 0;font-size:1.75rem;line-height:1.15}
.admin-welcome p{margin:2px 0 0;font-size:.76rem}
.admin-welcome time{padding:6px 10px;font-size:.68rem}
.dashboard-unified-metrics{display:grid;grid-template-columns:repeat(9,minmax(0,1fr));margin-bottom:16px;border:1px solid #d7e2ec;border-top:4px solid var(--gold);border-radius:15px;background:#fff;box-shadow:0 12px 30px rgba(27,44,93,.08);overflow:hidden}
.dashboard-metric{position:relative;min-width:0;min-height:91px;display:flex;align-items:center;justify-content:center;flex-direction:column;padding:11px 7px;border-right:1px solid #e5edf4;text-align:center;transition:background .2s}
.dashboard-metric:last-child{border-right:0}
.dashboard-metric:before{content:"";position:absolute;left:0;right:0;top:0;height:3px;background:var(--blue);opacity:.8}
.dashboard-metric:nth-child(even):before{background:var(--gold)}
.dashboard-metric:hover{background:#f3f8fc}
.dashboard-metric:nth-child(even):hover{background:#fff9e8}
.dashboard-metric strong{color:var(--navy);font:800 1.35rem/1.1 Manrope;white-space:nowrap}
.dashboard-metric strong small{margin-left:2px;color:var(--muted);font-size:.58rem}
.dashboard-metric span{margin-top:6px;color:var(--muted);font-size:.56rem;font-weight:800;line-height:1.25}
@media(max-width:1100px){
  .dashboard-unified-metrics{display:flex;overflow-x:auto;scroll-snap-type:x proximity;scrollbar-width:thin}
  .dashboard-metric{min-width:125px;scroll-snap-align:start}
}
@media(max-width:760px){
  .admin-welcome{padding:17px 18px}
  .admin-welcome h1{font-size:1.5rem}
  .admin-welcome time{margin-top:8px}
  .dashboard-metric{min-width:112px;min-height:82px;padding:9px 6px}
  .dashboard-metric strong{font-size:1.2rem}
  .dashboard-metric span{font-size:.52rem}
}

/* Komposisi dashboard clean: hero ringkas, kartu konteks, lalu statistik terpisah. */
.dashboard-overview-grid{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(330px,.85fr);gap:12px;margin-bottom:14px}
.dashboard-overview-grid .admin-welcome{height:100%;min-height:128px;margin:0;padding:21px 25px;border-radius:16px}
.dashboard-overview-grid .admin-welcome:after{width:150px;height:150px;right:-45px;top:-85px}
.dashboard-overview-grid .admin-welcome:before{width:105px;height:105px;right:55px;bottom:-82px;border-width:18px}
.dashboard-overview-grid .admin-welcome h1{font-size:1.72rem}
.dashboard-side-cards{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.dashboard-side-card{position:relative;overflow:hidden;min-width:0;display:flex;justify-content:center;flex-direction:column;padding:17px 18px;border:1px solid #d8e4ee;border-top:4px solid var(--blue);border-radius:15px;background:#fff;box-shadow:0 10px 26px rgba(27,44,93,.07);transition:transform .2s,box-shadow .2s}
.dashboard-side-card:nth-child(2){border-top-color:var(--gold)}
.dashboard-side-card:hover{transform:translateY(-2px);box-shadow:0 14px 30px rgba(27,44,93,.11)}
.dashboard-side-card>span{color:var(--muted);font-size:.63rem;font-weight:800;line-height:1.3}
.dashboard-side-card>strong{margin:5px 0 2px;color:var(--navy);font:800 1.65rem/1 Manrope}
.dashboard-side-card>small{color:var(--blue);font-size:.58rem;font-weight:800}
.dashboard-side-card:nth-child(2)>small{color:#987800}
.dashboard-side-card:first-child{border:1px solid #e0b400;background:#ffd633;box-shadow:0 10px 24px rgba(183,139,0,.16)}
.dashboard-side-card:first-child>span,.dashboard-side-card:first-child>strong,.dashboard-side-card:first-child>small{color:var(--navy)}
.dashboard-side-card:first-child:hover{background:#ffd633;box-shadow:0 10px 24px rgba(183,139,0,.16)}
.admin-stats{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:0 0 16px}
.admin-stats article{min-height:104px;background:#fff;box-shadow:0 9px 24px rgba(27,44,93,.06)}
.admin-stats .admin-stat-link:nth-child(odd) article,.admin-stats .admin-stat-link:nth-child(even) article{border-left:0;border-top:3px solid var(--blue)}
.admin-stats .admin-stat-link:nth-child(even) article{border-top-color:var(--gold)}
@media(max-width:980px){
  .dashboard-overview-grid{grid-template-columns:1fr}
  .dashboard-overview-grid .admin-welcome{min-height:120px}
  .dashboard-side-cards{grid-template-columns:repeat(2,1fr)}
  .dashboard-side-card{min-height:94px}
}
@media(max-width:620px){
  .dashboard-overview-grid{gap:9px}
  .dashboard-overview-grid .admin-welcome{min-height:0;padding:18px}
  .dashboard-overview-grid .admin-welcome p{max-width:250px;font-size:.68rem}
  .dashboard-side-cards{gap:8px}
  .dashboard-side-card{min-height:86px;padding:12px 13px}
  .dashboard-side-card>strong{font-size:1.4rem}
  .admin-stats{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
  .admin-stats article{min-height:94px}
}

/* Header performa: profil dan dua statistik dalam satu baris. */
.staff-performance-page .admin-main{padding-top:24px}
.staff-performance-page .admin-back-button{margin-bottom:14px}
.staff-performance-overview{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(360px,.75fr);align-items:stretch;gap:14px;margin-bottom:18px}
.staff-performance-overview .staff-profile-heading{position:relative;overflow:hidden;min-height:150px;height:100%;margin:0;padding:22px 27px;border-radius:17px}
.staff-performance-overview .staff-profile-heading>*{position:relative;z-index:1}
.staff-performance-overview .staff-profile-heading h1{font-size:1.75rem}
.staff-performance-overview .staff-profile-avatar{width:66px;height:66px}
.staff-performance-overview .staff-summary{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;height:100%}
.staff-performance-overview .staff-summary article{min-width:0;min-height:150px;display:flex;justify-content:center;flex-direction:column;padding:18px;border-top-width:4px;border-radius:15px}
.staff-performance-overview .staff-summary article:first-child{border-top-color:var(--blue)}
.staff-performance-overview .staff-summary article:last-child{border-top-color:var(--gold)}
.staff-performance-overview .staff-summary strong{font-size:1.65rem;line-height:1.2}
.staff-performance-overview .staff-summary span{font-size:.68rem;line-height:1.35}
.staff-performance-overview .staff-profile-heading{border-top:0}
.staff-performance-overview .staff-profile-avatar{width:96px;height:96px}
.staff-performance-overview .staff-summary article{border-top:0}
.staff-performance-overview .staff-summary strong small{margin:0;color:inherit;font:inherit}
.staff-management-page .admin-page-banner{border-top:0}
.staff-management-page .admin-table tbody tr:hover td:first-child{box-shadow:none}
@media(max-width:1050px){
  .staff-performance-overview{grid-template-columns:1fr}
  .staff-performance-overview .staff-profile-heading{min-height:130px}
  .staff-performance-overview .staff-summary article{min-height:100px}
}
@media(max-width:620px){
  .staff-performance-page .admin-main{padding-top:16px}
  .staff-performance-overview{gap:9px;margin-bottom:12px}
  .staff-performance-overview .staff-profile-heading{min-height:0;padding:18px;align-items:center;flex-direction:row}
  .staff-performance-overview .staff-profile-heading h1{font-size:1.35rem}
  .staff-performance-overview .staff-profile-avatar{width:74px;height:74px}
  .staff-performance-overview .staff-summary{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
  .staff-performance-overview .staff-summary article{min-height:86px;padding:12px 13px}
  .staff-performance-overview .staff-summary strong{font-size:1.35rem}
  .staff-performance-overview .staff-summary span{font-size:.6rem}
}

/* Header detail admin yang padat dan tombol kembali proporsional. */
.admin-back-button{top:9px;min-height:34px;margin-bottom:13px;padding:6px 10px;border-radius:8px;font-size:.68rem;box-shadow:0 6px 16px rgba(6,47,83,.16)}
.admin-back-button svg{width:14px;height:14px}
.admin-detail-page .admin-main{padding-top:20px}
.admin-detail-page .detail-heading{min-height:82px;align-items:center;margin:0 0 14px;padding:14px 18px;border:1px solid #d8e4ee;border-top:3px solid var(--gold);border-radius:14px;background:#fff;box-shadow:0 9px 24px rgba(27,44,93,.06)}
.admin-detail-page .detail-heading h1{margin:2px 0 0;font-size:1.45rem;line-height:1.15}
.admin-detail-page .detail-heading .kicker{font-size:.6rem}
.admin-detail-page .score-summary{font-size:2rem;line-height:1}
.admin-detail-page .detail-heading>.status-badge{margin-left:auto;padding:7px 11px}
.admin-stats{grid-template-columns:repeat(5,minmax(0,1fr))}
@media(max-width:900px){.admin-stats{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:620px){
  .admin-back-button{top:7px;min-height:32px;margin-bottom:10px;padding:5px 9px;font-size:.64rem}
  .admin-detail-page .admin-main{padding-top:13px}
  .admin-detail-page .detail-heading{min-height:70px;padding:11px 13px}
  .admin-detail-page .detail-heading h1{font-size:1.2rem}
  .admin-detail-page .score-summary{font-size:1.55rem}
  .admin-stats{grid-template-columns:repeat(2,minmax(0,1fr))}
}

/* Kontak bantuan merupakan satu kelompok, tanpa garis pemisah internal. */
.interactive-information-page .contact-panel{border-top:0}
.interactive-information-page .information-contacts{padding-top:10px;border-top:0}

/* Background halaman layanan tetap diam saat konten digulir, termasuk di mobile. */
.building-background-page{
  position:relative;
  isolation:isolate;
  background:#eaf1f7;
}
.building-background-page::before{
  content:"";
  position:fixed;
  z-index:-1;
  inset:0;
  width:100%;
  height:100vh;
  height:100dvh;
  background-color:#f8fbfd;
  background-image:linear-gradient(145deg,#eef5fb 0%,#f8fbfd 58%,#fff8d9 100%);
  background-position:center center;
  background-size:cover;
  background-repeat:no-repeat;
  pointer-events:none;
  transform:translateZ(0);
}

/* Susunan Pusat Informasi: dokumen utama, media sosial terakhir, dan WhatsApp mengambang. */
.interactive-information-page .document-section-title{margin-top:30px}
.interactive-information-page .information-channels{
  margin:38px 0 0;
  padding:25px 0 0;
  border-top:1px solid #d8e5ee;
  border-bottom:0;
}
.floating-whatsapp-button{
  position:fixed;
  right:max(22px,env(safe-area-inset-right));
  bottom:max(22px,env(safe-area-inset-bottom));
  z-index:30;
  min-height:54px;
  display:inline-flex;
  align-items:center;
  gap:10px;
  padding:11px 17px 11px 13px;
  border:2px solid rgba(255,255,255,.9);
  border-radius:999px;
  background:#20a95a;
  color:#fff;
  box-shadow:0 12px 30px rgba(5,67,36,.3);
  font:800 .8rem Manrope,sans-serif;
  transition:transform .2s ease,background-color .2s ease,box-shadow .2s ease;
}
.floating-whatsapp-button svg{width:29px;height:29px;fill:currentColor}
.floating-whatsapp-button:hover{background:#178b49;transform:translateY(-3px);box-shadow:0 16px 34px rgba(5,67,36,.38)}
.floating-whatsapp-button:focus-visible{outline:3px solid var(--gold);outline-offset:3px}
@media(max-width:620px){
  .interactive-information-page .document-section-title{margin-top:22px}
  .interactive-information-page .information-channels{margin-top:28px;padding-top:20px}
  .floating-whatsapp-button{right:max(14px,env(safe-area-inset-right));bottom:max(14px,env(safe-area-inset-bottom));width:54px;min-height:54px;padding:0;justify-content:center}
  .floating-whatsapp-button span{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
}

/* Gerak ringan WhatsApp tanpa lapisan ikon tambahan. */
.floating-whatsapp-button::before,.floating-whatsapp-button::after{content:none!important}
.floating-whatsapp-button{animation:whatsapp-float 2.8s ease-in-out infinite}
.floating-whatsapp-button svg{animation:whatsapp-wave 2.8s ease-in-out infinite;transform-origin:50% 70%}
@keyframes whatsapp-float{0%,100%{transform:translateY(0)}50%{transform:translateY(-6px)}}
@keyframes whatsapp-wave{0%,38%,100%{transform:rotate(0)}45%{transform:rotate(-9deg)}52%{transform:rotate(8deg)}59%{transform:rotate(-5deg)}66%{transform:rotate(0)}}
.floating-whatsapp-button:hover{animation-play-state:paused}

/* Survei petugas dua tahap: pemilihan petugas dan pertanyaan. */
.survey-step[hidden]{display:none!important}
.survey-step-actions{display:flex;align-items:center;justify-content:space-between;gap:22px;padding-top:24px;border-top:1px solid var(--line)}
.survey-step-actions p{margin:0;color:var(--muted);font-size:.78rem}
.survey-step-actions .button:disabled{cursor:not-allowed;opacity:.48;transform:none;box-shadow:none}
.survey-question-toolbar{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:18px;padding:12px 15px;border-radius:12px;background:#eef5fb}
.survey-question-toolbar p{margin:0;color:var(--muted);font-size:.76rem}.survey-question-toolbar strong{color:var(--navy)}
.survey-step-back{padding:8px 11px;border:0;border-radius:8px;background:#fff;color:var(--blue);font:800 .72rem Manrope;cursor:pointer;box-shadow:0 4px 12px rgba(6,47,83,.1)}
.survey-step-back:hover{background:var(--blue);color:#fff}
.complaint-download-panel{display:flex;flex-direction:column;justify-content:center}
.complaint-download-panel>p{color:var(--muted);font-size:.82rem}
.complaint-download-actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:16px}
@media(max-width:620px){
  .survey-step-actions{align-items:stretch;flex-direction:column}.survey-step-actions .button{width:100%}
  .survey-question-toolbar{align-items:flex-start;flex-direction:column-reverse;gap:8px}
  .complaint-download-actions{flex-direction:column}.complaint-download-actions .button{width:100%}
}
@media(prefers-reduced-motion:reduce){.floating-whatsapp-button,.floating-whatsapp-button svg{animation:none}}

/* Penekanan final WhatsApp: satu logo resmi, ukuran jelas, tanpa lingkaran dekoratif ganda. */
.floating-whatsapp-button{
  min-height:66px;
  padding:14px 23px 14px 17px;
  gap:12px;
  border-width:2px;
  font-size:.9rem;
  animation:whatsapp-attention 3.2s cubic-bezier(.22,.8,.3,1) infinite;
}
.floating-whatsapp-button img{display:block;width:35px;height:35px;object-fit:contain;animation:none}
@keyframes whatsapp-attention{
  0%,62%,100%{transform:translateY(0) scale(1);box-shadow:0 12px 30px rgba(5,67,36,.3)}
  70%{transform:translateY(-8px) scale(1.06);box-shadow:0 19px 40px rgba(5,67,36,.44)}
  77%{transform:translateY(-3px) scale(.99)}
  84%{transform:translateY(-7px) scale(1.04)}
  92%{transform:translateY(0) scale(1)}
}
.survey-question-toolbar{justify-content:flex-end}
@media(max-width:620px){
  .floating-whatsapp-button{right:max(14px,env(safe-area-inset-right));bottom:max(14px,env(safe-area-inset-bottom));width:auto;min-width:154px;min-height:64px;padding:12px 19px 12px 15px;justify-content:center}
  .floating-whatsapp-button span{position:static;width:auto;height:auto;overflow:visible;clip:auto;white-space:normal}
  .floating-whatsapp-button img{width:34px;height:34px}
  .survey-question-toolbar{align-items:flex-end;flex-direction:row}
}
@media(prefers-reduced-motion:reduce){.floating-whatsapp-button{animation:none}}

/* Tombol WhatsApp final: ikon tunggal dengan animasi perhatian yang lebih tegas. */
.floating-whatsapp-button{
  width:66px;
  min-width:66px;
  height:66px;
  min-height:66px;
  padding:0;
  justify-content:center;
  border-radius:50%;
  animation:whatsapp-notice 2.6s cubic-bezier(.22,.8,.3,1) infinite;
}
.floating-whatsapp-button img{width:37px;height:37px}
@keyframes whatsapp-notice{
  0%,55%,100%{transform:translateY(0) rotate(0) scale(1);box-shadow:0 12px 30px rgba(5,67,36,.32)}
  62%{transform:translateY(-11px) rotate(0) scale(1.13);box-shadow:0 22px 46px rgba(5,67,36,.5)}
  68%{transform:translateY(-7px) rotate(-9deg) scale(1.08)}
  74%{transform:translateY(-9px) rotate(9deg) scale(1.12)}
  80%{transform:translateY(-5px) rotate(-6deg) scale(1.06)}
  87%{transform:translateY(-7px) rotate(5deg) scale(1.09)}
  94%{transform:translateY(0) rotate(0) scale(1)}
}
@media(max-width:620px){
  .floating-whatsapp-button{width:66px;min-width:66px;height:66px;min-height:66px;padding:0}
  .floating-whatsapp-button img{width:37px;height:37px}
}
@media(prefers-reduced-motion:reduce){.floating-whatsapp-button{animation:none}}
/* Beranda aplikasi: empat layanan utama dalam grid 2 x 2 */
.home-app-page{min-height:100dvh;margin:0;overflow:hidden;background:linear-gradient(145deg,#eef5fb 0%,#f8fbfd 58%,#fff8d9 100%)}
.home-app-page .site-header{position:relative}
.home-app-page .nav-wrap{justify-content:flex-start}
.app-launcher{min-height:calc(100dvh - 82px);display:grid;place-items:center;padding:28px max(20px,env(safe-area-inset-right)) max(28px,env(safe-area-inset-bottom)) max(20px,env(safe-area-inset-left))}
.app-launcher-content{width:min(560px,100%)}
.app-welcome{margin:0 0 18px}
.app-welcome h1{max-width:none;margin:0;color:var(--navy);font:800 clamp(1.45rem,5vw,2rem)/1.2 Manrope,sans-serif;letter-spacing:-.035em}
.app-welcome>p{margin:4px 0 14px;color:var(--muted);font-size:.9rem}
.operational-notice{display:flex;align-items:center;gap:12px;padding:12px 14px;border:1px solid #d5e2ec;border-left:4px solid var(--gold);border-radius:13px;background:rgba(255,255,255,.82);color:var(--navy);box-shadow:0 8px 22px rgba(17,52,88,.06)}
.operational-notice-icon{width:36px;height:36px;flex:none;display:grid;place-items:center;border-radius:10px;background:#eaf3fb;color:var(--blue)}
.operational-notice-icon svg{width:20px;height:20px;fill:currentColor}
.operational-notice strong{display:block;font:800 .78rem Manrope,sans-serif}
.operational-notice p{display:flex;flex-wrap:wrap;gap:2px 14px;margin:2px 0 0;color:var(--muted);font-size:.68rem;line-height:1.45}
.app-service-grid{width:min(560px,100%);display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}
.app-service-button{position:relative;min-width:0;min-height:180px;padding:24px 16px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:14px;border:1px solid #d5e1eb;border-radius:22px;background:#fff;color:var(--navy);box-shadow:0 14px 34px rgba(17,52,88,.1);font:800 1.06rem Manrope,sans-serif;cursor:pointer;transition:transform .2s ease,box-shadow .2s ease,border-color .2s ease;-webkit-tap-highlight-color:transparent}
.app-service-button:hover{transform:translateY(-4px);box-shadow:0 18px 38px rgba(17,52,88,.15)}
.app-service-button:focus-visible{outline:4px solid rgba(28,90,166,.24);outline-offset:4px}
.app-service-icon{width:66px;height:66px;display:grid;place-items:center;border-radius:18px;background:linear-gradient(145deg,var(--navy),var(--blue));color:#fff}
.app-service-icon svg{width:32px;height:32px;fill:currentColor}
.app-service-button:nth-child(2) .app-service-icon{background:linear-gradient(145deg,#b98200,#e2a900)}
.app-service-button:nth-child(3) .app-service-icon{background:linear-gradient(145deg,#9f343d,var(--red))}
.app-service-button-soon{cursor:not-allowed;opacity:.64;box-shadow:none}
.app-service-button-soon .app-service-icon{background:#859792}
.app-service-button-soon small{position:absolute;top:12px;right:12px;padding:4px 8px;border-radius:999px;background:#fff0b8;color:#795900;font:800 .58rem Manrope,sans-serif;letter-spacing:.08em;text-transform:uppercase}
@media(max-width:620px){.app-launcher{min-height:calc(100dvh - 72px);padding:18px 16px max(18px,env(safe-area-inset-bottom))}.app-welcome{margin-bottom:13px}.app-welcome>p{margin-bottom:11px;font-size:.78rem}.operational-notice{padding:9px 11px;gap:9px}.operational-notice-icon{width:32px;height:32px}.operational-notice p{gap:0 9px;font-size:.6rem}.app-service-grid{gap:12px}.app-service-button{min-height:clamp(118px,34vw,145px);padding:14px 10px;border-radius:18px;font-size:.92rem}.app-service-icon{width:54px;height:54px;border-radius:15px}.app-service-icon svg{width:27px;height:27px}}
@media(max-height:480px) and (orientation:landscape){.app-service-grid{width:min(680px,100%);gap:10px}.app-service-button{min-height:42vh;padding:12px;gap:8px}.app-service-icon{width:48px;height:48px}}
@media(prefers-reduced-motion:reduce){.app-service-button{transition:none}}
/* Komposisi beranda mengikuti tampilan aplikasi layanan BHP */
.home-app-page{overflow:auto;background:linear-gradient(145deg,rgba(244,247,251,.96),rgba(255,250,232,.94))}
.home-app-page:before,.home-app-page:after{content:"";position:fixed;z-index:-1;pointer-events:none;transform:rotate(32deg);background:linear-gradient(135deg,rgba(27,44,93,.045),rgba(255,203,5,.035))}
.home-app-page:before{width:320px;height:180px;right:-90px;top:35px}
.home-app-page:after{width:260px;height:150px;left:-110px;bottom:40px}
.home-app-page .site-header{height:92px;border-top:1px solid rgba(255,203,5,.4);border-bottom:0;background:rgba(255,255,255,.7);backdrop-filter:blur(12px)}
.home-app-page .brand-logo{width:58px;height:58px}
.home-app-page .brand-text strong{font-size:1.1rem}
.home-app-page .brand-text small{font-size:.72rem}
.app-launcher{min-height:calc(100dvh - 92px);align-items:start;padding-top:30px}
.app-launcher-content{width:min(500px,100%)}
.app-welcome{text-align:center;margin-bottom:18px}
.app-welcome h1{text-transform:uppercase;font-size:clamp(1.18rem,3.2vw,1.5rem);line-height:1.22;letter-spacing:0;word-spacing:.12em}
.app-welcome>p{margin:8px 0 18px;color:#303b51;font-size:1rem}
.operational-notice{text-align:left;padding:13px 15px;border:0;border-radius:14px;background:linear-gradient(135deg,#202e5a,#293664);color:#fff;box-shadow:0 10px 24px rgba(27,44,93,.2)}
.operational-notice-icon{width:40px;height:40px;background:transparent;color:var(--gold)}
.operational-notice-icon svg{width:31px;height:31px}
.operational-notice>div{flex:1;min-width:0}
.operational-notice-copy{display:grid;gap:3px;text-align:center}
.operational-notice-schedule{display:flex;justify-content:center;gap:18px}
.operational-notice strong{display:block;margin:0;color:#fff;font-size:.75rem}
.operational-notice p{display:block;margin:0;color:#fff;font-size:.75rem;line-height:1.4}
.operational-notice-arrow{flex:none;color:#fff;font:500 2.2rem/1 sans-serif;opacity:.9}
.app-service-grid{width:100%;gap:14px}
.app-service-button{min-height:168px;border-radius:21px;background:#f2f6fc;border:2px solid #41639a;box-shadow:0 12px 27px rgba(24,47,82,.1);font-size:.98rem;line-height:1.25;text-align:center}
.app-service-button:nth-child(2){border-color:#e1c071;background:#fff5d9}
.app-service-button:nth-child(3){border-color:#cc6b70;background:#ffeded}
.app-service-button:nth-child(4){border-color:#dfe3eb;background:#fff}
.app-service-button>span:last-of-type{max-width:190px}
.app-service-button-soon{opacity:.72}
.app-service-button-soon small{top:15px;right:15px;background:var(--gold);color:var(--navy)}
@media(max-width:620px){
  .home-app-page .site-header{height:82px}
  .home-app-page .brand{width:100%}
  .home-app-page .brand-logo{width:53px;height:53px}
  .home-app-page .brand-text{flex:1;min-width:0}
  .home-app-page .brand-text strong{max-width:none;overflow:visible;text-overflow:clip;white-space:nowrap;font-size:clamp(.78rem,3.7vw,.91rem);letter-spacing:-.02em}
  .home-app-page .brand-text small{font-size:.62rem}
  .app-launcher{min-height:calc(100dvh - 82px);padding:24px max(36px,env(safe-area-inset-right)) max(170px,calc(150px + env(safe-area-inset-bottom))) max(36px,env(safe-area-inset-left))}
  .app-welcome h1{font-size:clamp(1.05rem,4.8vw,1.3rem);line-height:1.24;word-spacing:.1em}
  .app-welcome>p{font-size:.88rem;margin:7px 0 15px}
  .operational-notice{padding:10px 11px}
  .operational-notice-icon{width:35px;height:35px}
  .operational-notice-icon svg{width:27px;height:27px}
  .operational-notice strong,.operational-notice p{font-size:.66rem}
  .operational-notice-arrow{font-size:1.8rem}
  .app-service-grid{gap:12px}
  .app-service-button{min-height:clamp(120px,33vw,148px);padding:12px 7px;border-radius:18px;font-size:.81rem}
  .app-service-icon{width:49px;height:49px;border-radius:14px}
  .app-service-icon svg{width:24px;height:24px}
}
@media(max-width:340px){.home-app-page .brand-logo{width:48px;height:48px}.home-app-page .brand-text strong{font-size:.75rem}}

/* Label halaman layanan tetap utuh dalam satu baris pada layar ponsel. */
.interactive-service-page .page-hero-kicker,
.interactive-information-page .information-heading .kicker{
  white-space:nowrap;
}
@media(max-width:620px){
  .interactive-service-page .page-hero-kicker,
  .interactive-information-page .information-heading .kicker{
    padding-right:0;
    font-size:clamp(.62rem,2.7vw,.78rem);
    letter-spacing:.12em;
  }
}
@media(max-width:360px){
  .interactive-service-page .page-hero-kicker,
  .interactive-information-page .information-heading .kicker{
    font-size:clamp(.58rem,2.6vw,.68rem);
    letter-spacing:.09em;
  }
}

/* Header publik konsisten antara beranda dan seluruh halaman layanan. */
.site-header,
.home-app-page .site-header{
  position:relative;
  height:92px;
  border-top:1px solid rgba(255,203,5,.4);
  border-bottom:0;
  background:rgba(255,255,255,.7);
  backdrop-filter:blur(12px);
}
.site-header .nav-wrap{justify-content:flex-start}
.site-header .brand{width:100%}
.site-header .brand-logo,
.home-app-page .brand-logo{width:58px;height:58px}
.site-header .brand-text strong,
.home-app-page .brand-text strong{font-size:1.1rem}
.site-header .brand-text small,
.home-app-page .brand-text small{font-size:.72rem}

/* Nama halaman dibuat jelas, seragam, dan tetap dalam satu baris. */
.interactive-service-page .page-hero-kicker,
.interactive-information-page .information-heading .kicker{
  font-size:clamp(.82rem,1.4vw,.95rem);
  letter-spacing:.11em;
}
@media(max-width:620px){
  .site-header,
  .home-app-page .site-header{height:82px}
  .site-header .brand-logo,
  .home-app-page .brand-logo{width:53px;height:53px}
  .site-header .brand-text{flex:1;min-width:0}
  .site-header .brand-text strong,
  .home-app-page .brand-text strong{
    max-width:none;
    overflow:visible;
    text-overflow:clip;
    white-space:nowrap;
    font-size:clamp(.78rem,3.7vw,.91rem);
    letter-spacing:-.02em;
  }
  .site-header .brand-text small,
  .home-app-page .brand-text small{font-size:.62rem}
  .interactive-service-page .page-hero-kicker,
  .interactive-information-page .information-heading .kicker{
    font-size:clamp(.74rem,3.1vw,.88rem);
    letter-spacing:.075em;
  }
  .operational-notice-schedule{display:grid;gap:3px}
}
@media(max-width:360px){
  .interactive-service-page .page-hero-kicker,
  .interactive-information-page .information-heading .kicker{
    font-size:clamp(.68rem,2.95vw,.76rem);
    letter-spacing:.055em;
  }
}

/* Katalog delapan layanan publik BHP. */
.public-services-content{padding-top:18px}
.public-service-notice{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:4px 20px;margin-bottom:18px;padding:18px 20px;border:1px solid #d5e2ec;border-left:5px solid var(--gold);border-radius:15px;background:#fff;color:var(--navy);box-shadow:0 10px 28px rgba(17,52,88,.07)}
.public-service-notice strong{font:800 .9rem Manrope,sans-serif}
.public-service-notice p{margin:0;color:var(--muted);font-size:.78rem;line-height:1.55}
.public-service-notice a{grid-column:2;grid-row:1/3;align-self:center;padding:9px 12px;border-radius:9px;background:#eaf3fb;color:var(--blue);font-size:.7rem;font-weight:800;white-space:nowrap}
.public-service-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}
.public-service-card{overflow:hidden;border:1px solid #d5e2ec;border-radius:17px;background:#fff;box-shadow:0 10px 28px rgba(17,52,88,.07)}
.public-service-card[open]{grid-column:1/-1;border-color:#98bce0;box-shadow:0 16px 36px rgba(17,52,88,.11)}
.public-service-card summary{min-height:128px;display:grid;grid-template-columns:50px minmax(0,1fr) 28px;align-items:center;gap:14px;padding:18px;cursor:pointer;list-style:none}
.public-service-card summary::-webkit-details-marker{display:none}
.public-service-number{width:50px;height:50px;display:grid;place-items:center;border-radius:14px;background:linear-gradient(145deg,var(--navy),var(--blue));color:#fff;font:800 .9rem Manrope,sans-serif}
.public-service-card summary>span:nth-child(2){min-width:0}
.public-service-card summary small,.public-service-card summary strong,.public-service-card summary em{display:block}
.public-service-card summary small{margin-bottom:3px;color:var(--blue);font-size:.58rem;font-weight:800;letter-spacing:.14em;text-transform:uppercase}
.public-service-card summary strong{color:var(--navy);font:800 1rem Manrope,sans-serif}
.public-service-card summary em{margin-top:5px;color:var(--muted);font-size:.72rem;font-style:normal;line-height:1.45}
.public-service-card summary>b{width:28px;height:28px;display:grid;place-items:center;border-radius:50%;background:#edf4fa;color:var(--blue);font:700 1.25rem/1 sans-serif;transition:transform .2s}
.public-service-card[open] summary>b{transform:rotate(45deg)}
.public-service-detail{display:grid;grid-template-columns:1.2fr .8fr 1fr;gap:20px;padding:20px 24px 24px;border-top:1px solid #e1e9ef;background:#f8fbfd}
.public-service-detail section{min-width:0}
.public-service-detail h2{margin:0 0 9px;color:var(--navy);font-size:.82rem}
.public-service-detail p,.public-service-detail li{color:var(--muted);font-size:.72rem;line-height:1.55}
.public-service-detail ul,.public-service-detail ol{margin:0;padding-left:18px}
.public-service-detail .service-document-note{margin:9px 0 0;font-size:.65rem}
@media(max-width:760px){
  .public-service-list{grid-template-columns:1fr}
  .public-service-card[open]{grid-column:auto}
  .public-service-detail{grid-template-columns:1fr}
}
@media(max-width:620px){
  .public-services-page .service-form-hero h1{font-size:clamp(1.55rem,7.6vw,2rem)}
  .public-service-notice{grid-template-columns:1fr;padding:15px}
  .public-service-notice a{grid-column:auto;grid-row:auto;justify-self:start;margin-top:4px}
  .public-service-card summary{min-height:116px;grid-template-columns:44px minmax(0,1fr) 26px;gap:11px;padding:15px 13px}
  .public-service-number{width:44px;height:44px;border-radius:12px}
  .public-service-card summary strong{font-size:.92rem}
  .public-service-card summary em{font-size:.68rem}
  .public-service-detail{padding:18px}
}

/* Katalog layanan membuka halaman detail terpisah. */
.home-app-page .app-welcome h1{font-size:clamp(1.35rem,4vw,1.8rem);line-height:1.14}
.public-service-list .public-service-card{min-height:138px;display:grid;grid-template-columns:50px minmax(0,1fr) 32px;align-items:center;gap:14px;padding:19px;border:1px solid #d5e2ec;border-radius:17px;background:#fff;color:inherit;box-shadow:0 10px 28px rgba(17,52,88,.07);transition:transform .2s,border-color .2s,box-shadow .2s}
.public-service-list .public-service-card:hover{transform:translateY(-3px);border-color:#7ba9d6;box-shadow:0 15px 34px rgba(17,52,88,.12)}
.public-service-card-copy{min-width:0}
.public-service-card-copy small,.public-service-card-copy strong,.public-service-card-copy em{display:block}
.public-service-card-copy small{margin-bottom:3px;color:var(--blue);font-size:.58rem;font-weight:800;letter-spacing:.14em;text-transform:uppercase}
.public-service-card-copy strong{color:var(--navy);font:800 1rem Manrope,sans-serif}
.public-service-card-copy em{margin-top:5px;color:var(--muted);font-size:.72rem;font-style:normal;line-height:1.45}
.public-service-open{width:32px;height:32px;display:grid;place-items:center;border-radius:50%;background:#edf4fa;color:var(--blue);font:700 1.45rem/1 sans-serif}
.public-service-source{margin:18px 0 0;color:var(--muted);font-size:.68rem;text-align:center}
.public-service-detail-content{padding-top:18px}
.service-detail-meta{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-bottom:16px}
.service-detail-meta article{padding:18px 20px;border:1px solid #d5e2ec;border-radius:15px;background:#fff;box-shadow:0 10px 28px rgba(17,52,88,.06)}
.service-detail-meta small,.service-detail-meta strong{display:block}
.service-detail-meta small{margin-bottom:5px;color:var(--blue);font-size:.62rem;font-weight:800;letter-spacing:.12em;text-transform:uppercase}
.service-detail-meta strong{color:var(--navy);font:.8rem/1.5 Manrope,sans-serif}
.service-detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.service-detail-panel{position:relative;padding:24px;border:1px solid #d5e2ec;border-radius:18px;background:#fff;box-shadow:0 12px 30px rgba(17,52,88,.07)}
.service-detail-flow{grid-column:1/-1}
.service-detail-index{display:inline-grid;place-items:center;width:38px;height:30px;margin-bottom:10px;border-radius:9px;background:#eaf3fb;color:var(--blue);font:800 .68rem Manrope,sans-serif}
.service-detail-panel h2{margin:0 0 13px;color:var(--navy);font-size:1rem}
.service-detail-heading{display:flex;align-items:center;gap:12px;margin-bottom:15px}.service-detail-heading .service-detail-index{flex:0 0 38px;margin:0}.service-detail-heading h2{margin:0}
.service-detail-panel ol,.service-detail-panel ul{display:grid;gap:8px;margin:0;padding-left:21px}
.service-detail-panel li{padding-left:3px;color:var(--muted);font-size:.78rem;line-height:1.55}
.service-detail-tariff{border-top:1px solid #d5e2ec}
.service-detail-flow ol{counter-reset:service-flow;grid-template-columns:repeat(2,minmax(0,1fr));padding:0;list-style:none}
.service-detail-flow li{counter-increment:service-flow;position:relative;min-height:62px;padding:12px 12px 12px 43px;border-radius:12px;background:#f5f9fc}
.service-detail-flow li:before{content:counter(service-flow);position:absolute;left:11px;top:11px;width:23px;height:23px;display:grid;place-items:center;border-radius:50%;background:var(--blue);color:#fff;font:800 .6rem Manrope,sans-serif}
.service-source-note{margin-top:16px;padding:18px 20px;border-left:4px solid var(--gold);border-radius:13px;background:#fff;color:var(--navy)}
.service-source-note strong{font:800 .82rem Manrope,sans-serif}
.service-source-note p{margin:4px 0 9px;color:var(--muted);font-size:.7rem;line-height:1.5}
.service-source-note a{color:var(--blue);font-size:.7rem;font-weight:800}
@media(max-width:620px){
  .home-app-page .app-welcome h1{font-size:clamp(1.18rem,5.8vw,1.48rem)}
  .public-service-list .public-service-card{min-height:126px;grid-template-columns:44px minmax(0,1fr) 28px;gap:11px;padding:15px 13px}
  .public-service-open{width:28px;height:28px}
  .service-detail-meta,.service-detail-grid{grid-template-columns:1fr}
  .service-detail-flow{grid-column:auto}
  .service-detail-flow ol{grid-template-columns:1fr}
  .service-detail-panel{padding:19px 17px}
}

/* Banner admin tanpa garis kuning dan grafik dalam palet biru-kuning. */
.admin-complaints-page .admin-page-banner,
.admin-surveys-page .admin-page-banner{border-top:0}
.chart-legend .legend-complaint:before{background:#d4a500}
.chart-detail-complaint{border-left-color:#d4a500}

/* Posisi ikon jenis survei tepat di tengah lingkaran. */
.survey-choice-panel .survey-option-number{
  position:relative;
  display:grid;
  place-items:center;
  padding:0;
  line-height:0;
}
.survey-choice-panel .survey-option-number::before{
  position:absolute;
  top:50%;
  left:50%;
  display:block;
  margin:0;
  transform:translate(-50%,-50%);
  transform-origin:center;
}

/* Override final dashboard: banner penuh dan warna kategori pengaduan. */
.admin-dashboard-page .dashboard-overview-grid{
  display:block!important;
  width:100%!important;
  grid-template-columns:none!important;
}
.admin-dashboard-page .dashboard-overview-grid .admin-welcome{
  width:100%!important;
  max-width:none!important;
}
.admin-dashboard-page .complaint-stat-group .admin-stats span,
.admin-dashboard-page .complaint-stat-group .admin-stats small,
.admin-dashboard-page .complaint-stat-group .admin-stats .stat-action{
  color:#a77d00;
}
.admin-dashboard-page .complaint-stat-group .admin-stats strong{color:var(--navy)}

/* Proporsi halaman layanan yang lebih padat pada layar desktop. */
@media(min-width:761px){
  .interactive-service-page .service-back-wrap{padding-top:16px}
  .interactive-service-page .service-back-wrap+.service-form-hero{padding-top:12px}
  .interactive-service-page .service-form-hero>.container{
    min-height:230px;
    padding:30px 40px;
    gap:26px;
    border-radius:20px;
  }
  .interactive-service-page .service-form-hero h1{
    margin:7px 0 10px;
    font-size:clamp(2rem,3vw,2.8rem);
    line-height:1.1;
  }
  .interactive-service-page .service-form-hero p{
    max-width:900px;
    font-size:.9rem;
    line-height:1.55;
  }
  .interactive-service-page .page-hero-kicker{font-size:.84rem}
  .interactive-service-page .service-form-content,
  .interactive-service-page .survey-page-content{padding-top:16px}
  .interactive-service-page .staff-survey.service-form-card{padding:30px 34px}
  .survey-landing-page .survey-choice-panel{padding:24px}
}

/* Hilangkan hanya garis kuning pada card pembungkus pilihan survei. */
.survey-landing-page .survey-choice-panel{border-top-width:0}

/* Dialog konfirmasi survei dan login NIP. */
.service-dialog{width:min(92vw,510px);max-height:calc(100dvh - 32px);padding:0;border:0;border-radius:24px;background:transparent;color:var(--ink);overflow:visible}
.service-dialog::backdrop{background:rgba(5,28,55,.66);backdrop-filter:blur(5px);-webkit-backdrop-filter:blur(5px)}
.service-dialog-card{position:relative;display:grid;justify-items:center;gap:16px;padding:34px;border:1px solid rgba(255,255,255,.8);border-radius:24px;background:#fff;box-shadow:0 30px 80px rgba(4,31,59,.32);text-align:center}
.service-dialog-close{position:absolute;top:14px;right:14px;width:36px;height:36px;border:0;border-radius:50%;background:#edf4fa;color:var(--navy);font:700 1.35rem/1 sans-serif;cursor:pointer}
.service-dialog-close:hover{background:var(--blue);color:#fff}
.service-dialog-icon{width:62px;height:62px;display:grid;place-items:center;border-radius:50%;background:#fff4cb;color:#9b7300;box-shadow:inset 0 0 0 2px rgba(216,166,0,.22);font:800 1rem Manrope,sans-serif}
.service-dialog-copy small{color:var(--blue);font-size:.68rem;font-weight:800;letter-spacing:.16em}
.service-dialog-copy h2{margin:7px 0 8px;color:var(--navy);font:800 1.5rem/1.2 Manrope,sans-serif}
.service-dialog-copy p{margin:0;color:var(--muted);font-size:.9rem;line-height:1.55}
.service-dialog-copy strong{color:var(--navy)}
.staff-confirm-photo{width:112px;height:112px;display:grid;place-items:center;margin:2px auto 0;border:4px solid var(--gold);border-radius:50%;background:#eaf3fb;box-shadow:0 10px 26px rgba(27,44,93,.13);overflow:hidden}
.staff-confirm-photo .staff-photo{width:100%;height:100%;display:grid;place-items:center;border:0;border-radius:50%;box-shadow:none;object-fit:cover;object-position:center top;font-size:1.8rem}
.staff-confirm-name,.staff-confirm-position{display:block}
.service-dialog-copy .staff-confirm-name{margin-top:10px;font:800 1.1rem/1.3 Manrope,sans-serif}
.staff-confirm-position{margin-top:3px;color:var(--muted);font-size:.78rem}
.staff-confirm-position+p{margin-top:13px}
.staff-survey-public-page .service-dialog-card{gap:12px;padding:25px 30px}
.staff-survey-public-page .staff-confirm-photo{width:170px;height:170px;margin-top:7px}
.staff-survey-public-page .staff-confirm-photo .staff-photo{font-size:2.5rem}
.staff-survey-public-page .service-dialog-copy h2{margin:0;font-size:1.15rem}
.staff-survey-public-page .service-dialog-copy .staff-confirm-name{margin-top:12px;font-size:1rem}
.staff-survey-public-page .staff-confirm-position{font-size:.7rem}
@media(max-width:620px){
  .staff-survey-public-page .service-dialog-card{gap:10px;padding:24px 18px 18px}
  .staff-survey-public-page .staff-confirm-photo{width:145px;height:145px}
  .staff-survey-public-page .service-dialog-copy h2{font-size:1.05rem}
}
.service-dialog-field{width:100%;display:grid;gap:7px;text-align:left}
.service-dialog-field span{color:var(--navy);font-size:.75rem;font-weight:800}
.service-dialog-field input{width:100%;min-height:50px;padding:11px 14px;border:1px solid var(--line);border-radius:11px;background:#f9fbfd;color:var(--ink);font:600 1rem DM Sans,sans-serif}
.service-dialog-field input:focus{outline:3px solid rgba(11,95,172,.14);border-color:var(--blue)}
.service-dialog-error{width:100%;margin:-5px 0 0;padding:10px 12px;border-radius:9px;background:#fff0f0;color:#a73339;font-size:.76rem;text-align:left}
.service-dialog-actions{width:100%;display:flex;justify-content:flex-end;gap:10px;margin-top:2px}
.staff-survey-public-page .rating-row p{font-size:1rem;font-weight:600;line-height:1.55;color:var(--navy)}
@media(max-width:620px){
  .service-dialog-card{gap:13px;padding:28px 18px 20px}
  .service-dialog-actions{display:grid;grid-template-columns:1fr 1fr}
  .service-dialog-actions .button{width:100%;padding-inline:10px;font-size:.7rem}
  .staff-survey-public-page .rating-row p{font-size:.95rem}
}

/* Ringkasan akses layanan pada dashboard admin. */
.dashboard-access-panel{margin-bottom:16px;padding:18px 20px;border:1px solid #d7e2ec;border-radius:16px;background:rgba(255,255,255,.78);box-shadow:0 9px 24px rgba(27,44,93,.05)}
.dashboard-access-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;margin-bottom:14px}
.dashboard-access-heading h2{margin:4px 0 0;color:var(--navy);font-size:1rem}
.dashboard-access-heading p{max-width:520px;margin:0;color:var(--muted);font-size:.68rem;text-align:right}
.dashboard-access-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}
.dashboard-access-grid>a{color:inherit}
.dashboard-access-grid article{height:100%;min-height:94px;padding:15px 17px;border-left:4px solid var(--blue);border-radius:12px;background:#fff;box-shadow:0 7px 18px rgba(27,44,93,.05)}
.dashboard-access-grid>*:nth-child(even) article,.dashboard-access-grid>article:nth-child(even){border-left-color:var(--gold)}
.dashboard-access-grid span,.dashboard-access-grid small{display:block;color:var(--muted);font-size:.64rem;font-weight:800}
.dashboard-access-grid strong{display:block;margin:5px 0 3px;color:var(--navy);font:800 1.55rem/1 Manrope,sans-serif}
.dashboard-access-grid small{color:var(--blue);font-size:.57rem}
@media(max-width:760px){
  .dashboard-access-heading{align-items:flex-start;flex-direction:column;gap:6px}
  .dashboard-access-heading p{text-align:left}
  .dashboard-access-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
}

/* Lima metrik utama dashboard dalam satu baris yang ringkas. */
.dashboard-primary-metrics{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;margin-bottom:16px}
.dashboard-primary-metrics>a{min-width:0;color:inherit}
.dashboard-primary-metrics article{height:100%;min-height:108px;padding:17px 18px;border-top:3px solid var(--blue);border-radius:14px;background:#fff;box-shadow:0 9px 24px rgba(27,44,93,.06);transition:transform .2s,box-shadow .2s}
.dashboard-primary-metrics>*:nth-child(even) article,.dashboard-primary-metrics>article:nth-child(even){border-top-color:var(--gold)}
.dashboard-primary-metrics>a:hover article{transform:translateY(-3px);box-shadow:0 14px 30px rgba(27,44,93,.11)}
.dashboard-primary-metrics span,.dashboard-primary-metrics small{display:block;color:var(--muted);font-size:.67rem;font-weight:800;line-height:1.3}
.dashboard-primary-metrics strong{display:block;margin:7px 0 5px;color:var(--navy);font:800 1.65rem/1.1 Manrope,sans-serif}
.dashboard-primary-metrics strong small{display:inline;color:var(--muted);font-size:.62rem}
.dashboard-primary-metrics>article:nth-child(3) small,.dashboard-primary-metrics>article:nth-child(4) small{color:var(--blue)}
.staff-rank{display:inline-grid;min-width:34px;height:28px;place-items:center;padding:0 7px;border-radius:999px;background:#eef5fb;color:var(--blue);font:800 .72rem Manrope,sans-serif}
.admin-surveys-page .performance-table-panel tbody tr:nth-child(1) .staff-rank{background:var(--gold);color:var(--navy)}
.admin-surveys-page .performance-table-panel tbody tr:nth-child(2) .staff-rank{background:#dfe7ef;color:var(--navy)}
.admin-surveys-page .performance-table-panel tbody tr:nth-child(3) .staff-rank{background:#f0dfcf;color:#76502d}
@media(max-width:1050px){.dashboard-primary-metrics{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:620px){.dashboard-primary-metrics{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.dashboard-primary-metrics article{min-height:96px;padding:14px 13px}.dashboard-primary-metrics>*:last-child{grid-column:1/-1}}

/* Label metrik mengikuti warna garis card; angka tetap gelap. */
.dashboard-primary-metrics>:nth-child(odd){--metric-accent:#1c5aa6}
.dashboard-primary-metrics>:nth-child(even){--metric-accent:#a77d00}
.dashboard-primary-metrics article>span,
.dashboard-primary-metrics article>small{color:var(--metric-accent)}
.dashboard-primary-metrics article>strong{color:#111827}
.dashboard-primary-metrics article>strong small{color:#111827}
.dashboard-primary-metrics>article:nth-child(4) small{color:#a77d00}
.chart-legend .legend-complaint:before{background:#1c5aa6}

/* Halaman hasil kirim yang sederhana, tanpa formulir di belakangnya. */
.submission-success-page{min-height:100vh;min-height:100dvh;background:linear-gradient(135deg,#f0f6ff 0%,#fff 70%,#fff9e8 100%);color:var(--navy)}
.submission-success-layout{min-height:100vh;min-height:100dvh;display:grid;place-items:center;padding:24px}
.submission-success-card{width:min(100%,500px);padding:38px 34px;border:1px solid #d8e5f0;border-top:5px solid var(--gold);border-radius:24px;background:#fff;box-shadow:0 24px 64px rgba(16,53,93,.13);text-align:center}
.submission-success-mark{width:76px;height:76px;display:grid;place-items:center;margin:0 auto 20px;border-radius:50%;background:#e9f7f0;color:#18805b;font:800 2.3rem Manrope,sans-serif}
.submission-success-card h1{margin:0 0 9px;font:800 clamp(1.45rem,4vw,1.9rem)/1.25 Manrope,sans-serif}
.submission-success-card>p{margin:0;color:var(--muted);font-size:.88rem;line-height:1.5}
.submission-success-ticket{display:grid;gap:5px;margin:24px 0 0;padding:15px;border-radius:12px;background:#f2f7fc}
.submission-success-ticket span,.submission-success-ticket small{color:var(--muted);font-size:.72rem}
.submission-success-ticket strong{overflow-wrap:anywhere;font:800 1rem Manrope,sans-serif}
.submission-success-home{display:inline-flex;justify-content:center;margin-top:26px}
@media(max-width:620px){.submission-success-card{padding:31px 22px}.submission-success-home{width:100%}}

/* Card Batamen memakai tepi biru yang sama dengan layanan informasi. */
.home-app-page .app-service-button:nth-child(4){border-color:#41639a}

/* Konteks layanan sebelum survei petugas. */
.survey-context-dialog .service-dialog-card{gap:14px}
.survey-context-dialog .service-dialog-icon{width:54px;height:54px;background:#eaf3fb;color:var(--blue);box-shadow:inset 0 0 0 2px rgba(11,95,172,.15)}
.service-dialog-field select{width:100%;min-height:50px;padding:11px 42px 11px 14px;border:1px solid var(--line);border-radius:11px;background:#f9fbfd;color:var(--ink);font:600 .9rem DM Sans,sans-serif}
.service-dialog-field select:focus{outline:3px solid rgba(11,95,172,.14);border-color:var(--blue)}
.selected-service-context{margin:4px 0 16px;color:var(--muted);font-size:.82rem}
.selected-service-context strong{color:var(--blue)}
.staff-choice[hidden]{display:none!important}
.staff-service-empty{margin:18px 0 0;padding:16px;border-radius:12px;background:#f3f7fb;color:var(--muted);font-size:.82rem;text-align:center}
.staff-service-field{min-width:0;margin:0;padding:0;border:0}
.staff-service-field legend{margin-bottom:10px;color:var(--navy);font-size:.76rem;font-weight:800}
.staff-service-options{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
.staff-service-options label{display:flex;align-items:flex-start;gap:9px;padding:10px 11px;border:1px solid var(--line);border-radius:10px;background:#f8fbfd;color:var(--ink);font-size:.72rem;line-height:1.35;cursor:pointer}
.staff-service-options input{flex:0 0 auto;margin-top:2px;accent-color:var(--blue)}
.staff-service-count{display:block;margin-top:4px;color:var(--muted);font-size:.62rem}
@media(max-width:620px){
  .survey-context-dialog .service-dialog-card{padding-top:25px}
  .staff-service-options{grid-template-columns:1fr}
}

/* Lima bintang memenuhi lebar kartu pertanyaan pada ponsel. */
@media(max-width:620px){
  .staff-survey-public-page .rating-row .stars{width:100%;justify-content:space-between}
  .staff-survey-public-page .rating-row .stars label{flex:0 0 auto;padding:5px;font-size:clamp(2rem,10vw,2.55rem)}
}

/* Petugas tetap terlihat ketika sudah dinilai, tetapi tidak dapat dipilih lagi hari ini. */
.staff-choice.is-unavailable label{border-color:#e3e8ed;background:#f2f4f6;cursor:not-allowed;filter:grayscale(.45);opacity:.7}
.staff-choice.is-unavailable label:after{content:"Sudah dinilai";margin-left:auto;padding:5px 8px;border-radius:999px;background:#e0e5e9;color:#596a76;font-size:.56rem;font-weight:800;white-space:nowrap}
.staff-choice-unavailable{margin:7px 2px 0;padding:9px 10px;border-radius:8px;background:#fff0f0;color:#a73339;font-size:.66rem;line-height:1.45}
.survey-respondent-phone{margin-top:8px!important;color:var(--muted);font-size:.78rem}.survey-respondent-phone strong{color:var(--navy)}
.mascot-batamen-icon{position:fixed;z-index:61;right:20px;bottom:max(24px,env(safe-area-inset-bottom));width:70px;height:70px;padding:3px;display:grid;place-items:center;overflow:hidden;border:3px solid #fff;border-radius:20px;background:#21205b;box-shadow:0 10px 24px rgba(3,30,55,.28);transition:transform .2s,box-shadow .2s}.mascot-batamen-icon img{width:100%;height:100%;display:block;border-radius:14px;object-fit:cover}.mascot-batamen-icon:hover{transform:translateY(-3px) scale(1.04);box-shadow:0 14px 28px rgba(3,30,55,.34)}.mascot-batamen-icon:focus-visible{outline:4px solid rgba(28,90,166,.3);outline-offset:3px}
@media(max-width:620px){.mascot-batamen-icon{right:12px;bottom:max(17px,env(safe-area-inset-bottom));width:60px;height:60px;padding:2px;border-radius:18px}.mascot-batamen-icon img{border-radius:13px}}

.pwa-install-panel{display:grid;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:10px;width:min(390px,88%);margin:34px auto 0;padding:10px 12px;border:1px solid #cadbea;border-radius:14px;background:rgba(255,255,255,.92);box-shadow:0 9px 24px rgba(17,52,88,.08);text-align:left}.pwa-install-panel[hidden]{display:none!important}
.pwa-install-icon{width:42px;height:42px;padding:0;display:grid;place-items:center;border:0;border-radius:11px;background:linear-gradient(145deg,var(--navy),var(--blue));color:#fff;cursor:pointer}.pwa-install-icon svg{width:23px;height:23px;fill:currentColor}.pwa-install-icon:disabled{cursor:not-allowed;opacity:.48}.pwa-install-icon:focus-visible{outline:4px solid rgba(28,90,166,.25);outline-offset:2px}.pwa-install-copy{min-width:0;display:flex;flex-direction:column;gap:2px}.pwa-install-copy strong{color:var(--navy);font:800 .75rem Manrope,sans-serif}.pwa-install-copy span{color:var(--muted);font-size:.61rem;line-height:1.35}.pwa-ios-instructions{grid-column:1/-1;padding:9px 10px;border-radius:9px;background:#eef5fb;color:var(--muted);font-size:.64rem;line-height:1.5}.pwa-ios-instructions[hidden],.pwa-install-icon[hidden]{display:none!important}
@media(max-width:620px){.pwa-install-panel{width:min(330px,90%);margin-top:30px;padding:9px 10px}.pwa-install-copy strong{font-size:.7rem}.pwa-install-copy span{font-size:.58rem}}
.button:disabled{cursor:wait;opacity:.68;transform:none}
@media(max-width:620px){.staff-choice.is-unavailable label:after{font-size:.52rem}.staff-choice-unavailable{font-size:.64rem}}